Exchange Web Services User Experience Monitor

This SAM component monitor simulates an email round trip to test the ability of an SMTP server to receive and distribute email, and the ability of a user to retrieve email through Microsoft Exchange Web Services. It is included in the Exchange Web Services Round Trip Email template.

Prerequisites

WMI access to the Exchange server.

Credentials

Provide credentials for the email account that will send messages to the SMTP server, and then receive messages. Use UPN format (username@domain) — not domain\username format to enter credentials.

Consider using a service account to avoid authentication issues when passwords are updated.

Field descriptions

Description

A default description of the monitor. To override the default description, add to or replace existing text. Changes are automatically saved. The variable to access this field is ${UserDescription}.

Customize descriptions to specify what will be monitored so related alerts and notifications are more meaningful later.

Enable Component

Determines if the component is enabled. Disabling the component leaves it in a deactivated state that does not influence its application availability or status, as displayed in the SolarWinds Platform Web Console.

Credential for Monitoring

See Credentials section, above.

Send Email From

The email address where you want an email to be sent from.

Send Email To

The email address where you want an email to be sent to.

Exchange Web Service URL

Specify the URL of your Exchange Web Server.

Ignore CA Errors

Select to ignore Certificate Authority errors.

Ignore CN Errors

Select to ignore Common Name errors.

SMTP Server

Enter your SMTP server address here.

SMTP Port

Enter your SMTP port number here.

Use Credentials for SMTP

Select this check box to add credentials for SMTP connections.

Credential for SMTP

If needed, select the proper credentials from the drop-down list.

SMTP Encryption

Choose the method of encryption from the drop-down list.

Response Time Threshold

Select the conditions from the drop-down lists for the Warning and Critical thresholds, then set the time, in seconds, for these conditions to be met.

User Notes

Add notes for easy reference. You can access this field by using the variable, ${UserNotes}.