Documentation forHybrid Cloud Observability Essentialsand Server & Application Monitor

SAM polling recommendations

As described in Scalability Engine Guidelines for SolarWinds products, the Orion Platform is designed to optimize monitoring performance by automatically balancing polling intervals to handle heavy loads on the Main Polling Engine and any Additional Polling Engines (APEs) deployed in your environment.

If the polling rate reaches or exceeds 85% of the maximum polling rate for a single polling engine, the following message appears in the Orion Web Console and polling intervals are automatically adjusted to decrease the polling rate.

Poller Status Warning: A poller is either approaching or in excess of its polling rate limit.

To determine when to adjust polling rates and notify users, the Orion Platform products uses an internal calculation that includes both the number of network objects polled and the configured polling interval, along with the general assumption that 10,000 component monitors are running at default polling intervals.

With this data, the Orion Platform establishes two polling rate thresholds:

  • A polling warning level, and
  • A maximum polling limit level.

Due to how the Orion Platform calibrates polling dynamically, you don't need to compensate for performance issues by manually setting polling rates higher than required to ensure that data is polled frequently. The Orion Platform adjusts rates automatically to ensure that all polling jobs are completed. If the polling rate exceeds what the server can handle, polling intervals are increased to handle the higher load.

Altering the polling rate or the number of components polled by a polling engine is the primary way to reduce the polling load on the server. Although the Orion Platform may compensate for a heavily populated installation by increasing the polling interval on the back end, SolarWinds recommends staying under the polling limit to avoid compounding issues with your installation.

Monitoring an excessive number of components on a single polling engine can negatively impact your environment. Review SAM Scalability Engine Guidelines and stay within recommended limits. If using node-based licensing, you can add an APE at no extra licensing cost.

Tips to improve polling rates

General Orion Platform tips for polling engines include:

SAM-specific suggestions to improve polling rates include:

Review polling engine loads

Use the Polling Settings page to customize global polling rates, distribute Orion Platform agents across polling engines, and more. For details, see Optimize polling engines and Manage Orion Platform Polling Engines.

To check the status of multiple polling engines:

  1. Click Settings > All Settings.
  2. Scroll to the Details section at the bottom of the page, and then click Polling Settings.
  3. Review the Polling Engines page to determine the source(s) of your excess polling load.


    Note the following details about this page:

Use Active Components data on the Manage Assigned Application Monitors page to troubleshoot heavy polling loads

Starting in SAM 2020.2.6, you can use the new Active Components column on the Manage Assigned Application Monitors page to gain insight into scalability by determining how many component monitors are polling on behalf of individual application monitors.

This data can be useful if analyzing heavy polling loads for AppInsight applications, which consume licenses at a fixed rate in environments with component-based licensing. The following example shows that a Microsoft IIS application monitor based on the AppInsight for IIS template only consumes 30 licenses, but 152 component monitors contribute to polling loads.

The difference in Licensed Components and Active Components values is due to the complexity of AppInsight applications; more component monitors poll for data than are licensed. Each component monitor that polls for data consumes memory and CPU resources that contributes to polling loads so the Active Components value may be more useful for large environments that leverage AppInsight.

To access the Manage Assigned Application Monitors page:

  1. Click Settings > All Settings.
  2. Under Product Specific Settings, click SAM Settings.
  3. On the SAM Settings page, click Manage Application Monitors.

Determine how many SAM component monitors are assigned per polling engine

To check the number of component monitors to each polling engine:

  1. Click Settings > All Settings.
  2. Scroll down to the Details section, and then click Database Details.
  3. Scroll to the bottom of the Database Details page, and then click Total elements per poller.
  4. Review the information provided on the Total element count page.


    Related Success Center topics include:

Check deployment health regularly

The Active Diagnostics tool runs daily to detect current or potential issues with the Orion server that often functions as the Main Polling Engine, the database, and any Additional Polling Engines. After analysis, this tool provides summaries with links you can follow to resolve issues.

  1. Click Settings > My Orion Deployment.
  2. Click the Deployment Health tab.
  3. Review details about your environment. Optionally, sort issues by priority.

  4. To investigate a specific issue, click the arrow at the end of the row. Review details that appear and follow any links provided to resolve the issue.

You can also check logs for Orion Platform agents. See How to gather NPM and SAM agent diagnostics.

Experiencing high CPU or memory usage? See this Success Center article: Ephemeral Port Exhaustion On Orion server.