Symantec Backup Exec Remote Agent

This template assesses the status and overall performance of a Symantec Backup Exec Remote Agent.

This template was created on Backup Exec version 13.0 R3, SP1.

Prerequisites:

WMI access to the target server.

Credentials:

Administrator on target server.

Component monitors

Click here for an overview about SAM application monitor templates and component monitors. SAM API Poller templates are also available.

You need to set thresholds for counters according to your environment. It is recommended to monitor counters for some period of time to understand potential value ranges and then set the thresholds accordingly. All Windows event monitors should return zero.

Service: Backup Exec Error Recording Service

This monitor returns CPU and memory usage of the Error Recording service.

Service: Backup Exec Remote Agent for Windows Systems

This monitor returns CPU and memory usage of the Remote Agent service. This service provides Backup and Restore services to Backup Exec.

TCP Port: Remote Agent

This component monitor tests the ability of the Remote Agent service to accept incoming sessions. By default, TCP port 10000 is monitored.

Event: Port conflict

This monitor returns the number of events when the Backup Exec Remote Agent for Windows Servers service did not start because TCP/IP port 10000 is already in use

Type of event: Error. Event ID: 58116.

Ensure that no other TCP/IP application is using port 10000.

Event: Port listen failed

This monitor returns the number of events when the Backup Exec Remote Agent for Windows Systems service did not start. The application failed to listen on the NDMP TCP/IP port

Type of event: Error. Event ID: 58117.

Check the network configuration.