Documentation forHybrid Cloud Observability Essentialsand Server & Application Monitor

Configure certificate error handling for hardware health polling

By default, SAM ignores certificate errors during hardware health polling. You can update that setting so users are prompted to verify untrusted connections before proceeding.

  1. Log in to the SolarWinds Platform server as an administrator.
  2. Use the SolarWinds Platform Service Manager to stop the SolarWinds Collector Service.
  3. Navigate to the default folder in File Explorer, C:\Program Files (x86)\SolarWinds\Orion\HardwareHealth.
  4. In a text editor, open SolarWinds.HardwareHealth.Collector.dll.config.
  5. Scroll to <appSettings> and change false to true in the HardwareHealthVerifyServerCertificateline, as shown here:

    <add key="HardwareHealthVerifyServerCertificate" value="true" />

  6. Save your changes.
  7. Restart the SolarWinds Collector Service.