Documentation forServer & Application Monitor
Monitoring your applications and environment is a key capability of Hybrid Cloud Observability and is also available in a standalone module, Server & Application Monitor (SAM). Hybrid Cloud Observability and SAM are built on the self-hosted SolarWinds Platform.

Exchange Web Services Round Trip Email

This SAM application monitor template simulates an email round trip to test the ability of an SMTP server to receive and distribute email, and the ability of a user to retrieve email through Microsoft Exchange Web Services. It includes one predefined component monitor, the Exchange Web Services User Experience Monitor.


WMI access to the Exchange server.


Provide credentials for the email account that will send messages to the SMTP server, and then receive messages. Use UPN format (username@domain) — not domain\username format to enter credentials.

Consider using a service account to avoid authentication issues when passwords are updated.

Field descriptions


A default description of the monitor. To override the default description, add to or replace existing text. Changes are automatically saved. The variable to access this field is ${UserDescription}.

Customize descriptions to specify what will be monitored so related alerts and notifications are more meaningful later.

Enable Component

Determines if the component is enabled. Disabling the component leaves it in a deactivated state that does not influence its application availability or status, as displayed in the SolarWinds Platform Web Console.

Credential for Monitoring

See Credentials section, above.

Send Email From

The email address where you want an email to be sent from.

Send Email To

The email address where you want an email to be sent to.

Exchange Web Service URL

Specify the URL of your Exchange Web Server.

Ignore CA Errors

Select to ignore Certificate Authority errors.

Ignore CN Errors

Select to ignore Common Name errors.

SMTP Server

Enter your SMTP server address here.


Enter your SMTP port number here.

Use Credentials for SMTP

Select this check box to add credentials for SMTP connections.

Credential for SMTP

If needed, select the proper credentials from the drop-down list.

SMTP Encryption

Choose the method of encryption from the drop-down list.

Response Time Threshold

Select the conditions from the drop-down lists for the Warning and Critical thresholds, then set the time, in seconds, for these conditions to be met.

User Notes

Add notes for easy reference. You can access this field by using the variable, ${UserNotes}.