SAM 2024.2 release notes
Release date: June 4, 2024
These release notes were last updated on June 14, 2024.
Here's what's new in Server & Application Monitor 2024.2.
Server & Application Monitor runs on the SolarWinds Platform.
Learn more
- See SAM 2024.2 system requirements to learn about prerequisites for running and installing SAM 2024.2.
- See the SAM 2024.2 Administrator Guide to learn how to work with SAM.
New features and improvements in SAM
Server & Application Monitor 2024.2 includes the new features in version 2024.2 of the SolarWinds Platform. For more information, see the SolarWinds Platform 2024.2 Release Notes.
Fixes
For information about new features and fixes in the SolarWinds Platform, see the SolarWinds Platform 2024.2 Release Notes.
| Case number | Description |
|---|---|
| 01499729 |
An API poller that includes a null value no longer causes sent requests to fail with the message |
| 01379396, 01592659 |
When Windows Update Monitoring fails to connect to a remote server, the correct message is displayed instead of a message saying that initial polling is in progress. |
| 01512043 |
An API poller can be removed using the SWIS SDK. The Delete command no longer returns an error. |
| 01478170 |
Running Asset Inventory on a node with the Linux agent installed no longer fails with errors such as the following:
|
| 01414931 |
When an Exchange user's password includes a special character, AppInsight for Exchange displays the correct data for Custom PowerShell Monitor components, rather than showing them in an unknown state. |
| 00596630, 01436136 |
A VM in an Azure account is polled correctly, and the status is not shown as unknown. |
| 01406764 |
A SolarWinds query to retrieve component statuses was tuned to run more quickly. |
|
N/A |
The performance of the Last 10 Events widget has been improved. |
|
N/A |
Non-admin users have access to the new Azure dashboard. |
| 01568798 |
When a custom property with the entity type Application is initially saved without any values, the custom property can be used for filtering on the Manage Application Monitors page. |
| 01572092 |
When you add a node and enter WMI credentials without specifying the domain, Windows update polling is successful and the Windows Update Information widget no longer contains an error message. |
| 01585116 |
*When an AppInsight for SQL application is created using the SWIS verb |
| 01510807, 01542783, 01596899, 01605745 |
*When the job ID and the account ID do not match, adding a cloud account no longer fails with messages such as the following:
|
| 01568798 |
*When custom properties with the entity type Application are initially saved without any values, after editing an application, the edited application is displayed as expected on the Manage Application Monitors page. |
*This fix was added after the RC release.
Installation or upgrade
For new SolarWinds Platform deployments, download the installation file from the SAM product page on https://www.solarwinds.com or from the Customer Portal. For more information, see Get the installer.
To activate SAM in an existing SolarWinds Platform deployment, use the License Manager.
For upgrades, go to Settings > My Deployment to initiate the upgrade. The SolarWinds Installer upgrades your entire deployment (all SolarWinds Platform products and any scalability engines).
For more information, see the SolarWinds Platform Product Installation and Upgrade Guide.
For supported upgrade paths to 2024.2, see Upgrade an existing deployment.
Known issues
Incorrect error message for Linux script component
In the Linux CPU Monitoring Perl application details, the error message for Linux Script Component via SNMP is incorrect.
Resolution or workaround: There is no workaround at the moment. SolarWinds is working on resolving this issue in a future version.
Incompatible Mongodb components
Components that gather stats from mongodb return an error.
Workaround:
In the template, change perl ${SCRIPT} /usr/bin/mongo test to perl ${SCRIPT} /usr/bin/mongosh test.
Incorrect PerfStack memory used units
The AvgMemoryUsed chart incorrectly shows units as bytes (B) instead of gigabytes (GB).
Resolution or workaround: There is no workaround at the moment. SolarWinds is working on resolving this issue in a future version.
No processes in Real Time Process Explorer
The process monitor does not show any processes in the Real Time Process Explorer when using Red Hat Enterprise Linux 9 via SNMP.
Resolution or workaround: There is no workaround at the moment. SolarWinds is working on resolving this issue in a future version.
Incorrect error message for Nagios LInux File & Directory Count script
In the Nagios Linux File & Director Count Script Details View summary, the wrong error message is displayed when components are in a down status.
Resolution or workaround: There is no workaround at the moment. SolarWinds is working on resolving this issue in a future version.
Installed updates interval not shown
The Multiple Statistic Chart shows code instead of the installed updates interval.
Resolution or workaround:
There is no workaround at the moment. SolarWinds is working on resolving this issue in a future version.
End of life
| Version | EoL Announcement | EoE Effective Date | EoL Effective Date |
|---|---|---|---|
| 2022.4 | June 4, 2024: End-of-Life (EoL) announcement – Customers on SAM 2022.4 should begin transitioning to the latest version of SAM. | July 4, 2024: End-of-Engineering (EoE) – Service releases, bug fixes, workarounds, and service packs for SAM 2022.4 will no longer be actively supported by SolarWinds. | July 4, 2025: End-of-Life (EoL) – SolarWinds will no longer provide technical support for SAM 2022.4 |
| 2022.3 | February 6, 2024: End-of-Life (EoL) announcement – Customers on SAM 2022.3 should begin transitioning to the latest version of SAM. | March 7, 2024: End-of-Engineering (EoE) – Service releases, bug fixes, workarounds, and service packs for SAM 2022.3 will no longer be actively supported by SolarWinds. | March 7, 2025: End-of-Life (EoL) – SolarWinds will no longer provide technical support for SAM 2022.3 |
See the End of Life Policy for information about SolarWinds product life cycle phases. To see EoL dates for earlier SAM versions, see SAM release history.
Deprecation notice
The following platforms and features are still supported in the current release. However, they will be unsupported in a future release. Plan on upgrading deprecated platforms, and avoid using deprecated features.
| Type | Details |
|---|---|
| MAPI User Experience Monitor | MAPI User Experience Monitor, a component monitor that can be added to an application template, is deprecated as of SAM 2024.2. It is still available and supported in the current release, but will be removed in a future release. Deprecation is an indication that you should avoid expanded use of this feature and formulate a plan to discontinue using the feature. |
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