Out-of-office message
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Introduction
Technicians can set up an out-of-office message in SolarWinds Service Desk (SWSD) and assign new incoming records to another individual or group (as long as the assigned individual/group possesses the relevant permissions) during the technician's absence.
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Set up an out-of-office message
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Click your avatar icon in upper right, and from the dropdown, select My Account.
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Click the Settings tab.
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Scroll down to the Out of Office section.
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Enter the required Start and End Dates (marked with a red asterisk).
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Optionally, enter more information:
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Select a value for automatic assignment of tickets during the absence. Be sure to select someone who has the permissions needed to view and work assignments.
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Edit the out-of-office message as appropriate.
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Click Activate.