Welcome to SolarWinds Service Desk (SWSD). It is designed to improve IT service management throughout your organization. This guide is designed with agents and technicians in mind.
Introduction to your service agent guide
Your administrator provides the URL that you use to access your company's instance of SWSD.
It is important to familiarize yourself with the following SWSD processes and modules:
- Log in
- Service Desk
- Risk management
- Mobile application
- Accessibility for agents