Documentation forWeb Help Desk

Export a certificate and private key

Perform the following steps to export the private key and SSL certificate from a keystone file using Portecle.

  1. Navigate to:

    C:\Program Files\WebHelpDesk

  2. Right-click Portecle.bat and select Run as Administrator.

  3. In Portecle, navigate to:

    C:\Program Files\WebHelpDesk\conf

  4. Open the keystore.jks file.

  5. Enter the keystone password.

  6. Right click the tomcat keypair and select Export.

  7. In the menu, select Private Key and Certificates and PEM Encoded, and then click OK.

  8. When prompted, enter a password for the keypair. Record this password in a safe place, as it will be required when importing the private key.

  9. Click OK.

  10. Save the PEM file to the targeted location with the appropriate file name.