Change a tech or admin password

You can change an administrator or tech password from the Web Help Desk interface. Accounts with Tech privileges can only change their own password.

Tech accounts include one of the following indicators that describes the availability status assigned to each Tech.

Indicator Status Description
[ C ] Concurrent The technician is assigned to a concurrent license.
[ D ] Deleted The technician account was deleted.
[ I ] Inactive The technician account is inactive.
[ S ] Not on schedule The technician has a specific work schedule outside the assigned business zone.
[ V ] Vacation The technician is on vacation.

See Create tech accounts for details about configuring all statuses.

Change a password with Admin privileges

A Web Help Desk Administrator can change the passwords for technicians and secondary administrators.

Administrator accounts display next to the account name. Technician accounts display next to the account name.

  1. Log in to Web Help Desk as an administrator.
  2. Click Setup > Techs > Techs.
  3. In the Tech Name column, click the administrator or technician name that requires a new password.

  4. Click the icon to edit the account.

  5. In the Confirm Password field, enter and confirm the new tech password.

    To update additional fields in the account record, see Edit the admin account.
  6. In the Current Password field, enter your user password. This password is required when you edit a tech account.

  7. Click Save.

    If your user password is correct, the account settings are saved.

    If your user password is incorrect, an error message displays. Re-enter your password, and then click Save.

    Web Help Desk times out for 30 seconds after five failed attempts. After 30 seconds, re-enter your password.

Change a password with Tech privileges

Techs can change their own account password as needed.

  1. Log in to Web Help Desk using your account name and password.
  2. Click Setup > Techs > My Account.
  3. Click the icon to edit the account.
  4. In the Confirm Password field, enter and confirm the new tech password.

  5. In the Current Password field, enter your user password. This password is required when you edit a tech account.

  6. Click Save.

    If your user password is correct, the account settings are saved.

    If your user password is incorrect, an error message displays. Re-enter your password, and then click Save.

    Web Help Desk times out for 30 seconds after five failed attempts. After 30 seconds, re-enter your password.