Search FAQs
When a client enters a service request into the Web portal, Web Help Desk displays a list of relevant FAQs in the upper-right corner. The client can click any FAQ title to open it. If the client's question has already been answered in an FAQ, this provides the client with a chance to resolve their issue.
Clients and techs can also search the FAQs that are available to them.
-
From the main menu, click FAQ.
-
Specify the search criteria at the top of the window.
A disabled category in the Category drop-down list indicates you do not have the appropriate permissions to access the category level.
-
Click Search.
The FAQs that meet your search criteria are listed.
You can view any FAQ in the list. Techs with the appropriate permissions can edit FAQs. To sort the results list, click a column header.
Some category results may indicate that additional categories are available.
Click Show Details to view the additional categories.
