Test Orion server access to the integration email account

After you assign an Orion alert to the Web Help Desk integration email account, ensure that your Orion server can access your Web Help Desk integration email account.

If the alert is for an intermittent event (such as a failed node), the following test procedure may not be applicable unless you change the trigger condition to a reoccurring event. For example, if a node is not down, the Orion server cannot trigger an alert.

To test your Orion server access, create or edit a test alert for a fairly constant condition (for example, when a node is up and operating efficiently). Configure this test alert to forward to the Web Help Desk integration email address on the Trigger Actions tab.

The following steps only apply to the Orion Platform prior to 2015.1.0.

1. From the Start menu on the Orion server, navigate to SolarWinds Orion > Alerting, Reporting, and Mapping > Advanced Alert Manager.
2. In the Alert Manager - Quick Start window toolbar, click Active Alerts.

   The Orion server processes and displays the alert state. When completed, the server sends the alert to the Web Help Desk integration email account.

   Next, the Active Alerts tab displays the time when the alert was triggered.

   If the alert does not appear in the Active Alerts tab:

   1. Click Configure Alerts.
   2. Select the alert, and then click Edit.
   3. Check your alert settings and verify if the alert is configured correctly and the alert can be tested.

      For example, if the alert is configured for a down node and no nodes are down, you cannot test your Web Help Desk integration email account using this alert.

For more information about networks that transmit Orion server integration emails, contact your Orion system administrator.