- Release Notes
- WHD 12.8.5 Hotfix 1 release notes
- WHD 12.8.5 release notes
- WHD 12.8.4 release notes
- WHD 12.8.3 Hotfix 3 release notes
- WHD 12.8.3 release notes
- WHD 12.8.2 release notes
- WHD 12.8.1.824 release notes
- WHD 12.8.1 release notes
- WHD 12.8.0 Release Notes
- WHD 12.7.13 Release Notes
- WHD 12.7.12 Release Notes
- WHD 12.7.11 Release Notes
- WHD 12.7.10 Release Notes
- WHD 12.7.9 Release Notes
- WHD 12.7.8 Release Notes
- WHD 12.7.7 Release Notes
- WHD 12.7.6 Release Notes
- WHD 12.7.5 Release Notes
- WHD 12.7.4 Release Notes
- WHD 12.7.3 Release Notes
- WHD 12.7.2 Release Notes
- WHD 12.7.1 Release Notes
- WHD 12.6 Release Notes
- WHD 12.5.2 release notes
- WHD 12.5.1 Release Notes
- WHD 12.5 Release Notes
- WHD 12.4.2 Release Notes
- WHD 12.4 Release Notes
- WHD release history
- WHD release notes aggregator
- Install or Upgrade
- WHD Installation and Upgrade Guide
- Introduction
- Plan for a production deployment
- Install WHD
- Uninstall WHD
- Upgrade WHD
- Prepare for the upgrade
- Determine the upgrade path to the latest WHD version
- Upgrade gotchas you should review
- Prepare your WHD environment to upgrade
- Upgrade WHD to the latest version
- Upgrade the PostgreSQL database in an existing deployment
- Restore the PostgreSQL database on a new server
- Check your WHD system after the upgrade
- Troubleshoot the WHD upgrade
- Get help after you install WHD
- Get Started
- WHD Getting Started Guide
- Introduction
- Create client accounts
- Create tech accounts and define the tech permissions
- Create tech groups and request types
- Configure ticket options
- Configure incoming and outgoing email accounts
- About incoming and outgoing email accounts
- Configure an outgoing email account
- Configure an incoming email account
- Configure an incoming email account for Gmail
- Configure an incoming email account for Microsoft 365
- Configure an outgoing email account for Microsoft 365
- Configure the email connection timeout setting
- Set up ticket creation by email
- Set up asset management
- Configure ticket types
- Train the techs
- Train the clients
- Beyond getting started with WHD
- Additional resources
- Administer
- WHD Administrator Guide
- Introduction
- Set up the application
- Setup overview
- Verify the TLS version on your WHD server
- Secure your Web Help Desk deployment
- Migrate Web Help Desk to a new server
- Configure the general settings
- Prepare the Web Help Desk database
- Set up your email accounts
- Configure an outgoing email account
- Configure an incoming email account
- Set up incoming email accounts
- Access a Microsoft 365 email account on a GCC High/Azure Government tenant
- Configure an incoming email account for Gmail
- Configure an incoming email account for Microsoft 365
- Configure an outgoing email account for Microsoft 365
- Configure the email connection timeout setting
- Apply your email templates
- Apply your tags in email and canned response templates
- Set up your tickets
- Define your techs
- Define the ticket routing processes
- Define the approval processes
- Enter and search for a location
- Define clients
- Define assets
- Define parts and billing
- Set up the dashboard
- Add a custom logo
- Start and stop Web Help Desk Services
- Enable FIPS 140-2 compliant cryptography
- Configure and manage user authentication
- Deploy SSO with SAML using AD FS
- Deploy SSO with CAS 2.0
- Enable HTTPS
- Manage keys and certificates in Web Help Desk
- Use a default keypair alias and password
- Add certificate chains
- Replace a self-signed certificate with a CA certificate
- Generate a new certificate using Porteclé
- Add a CA to the embedded Java CA cert keystore
- Import an existing certificate
- Export a certificate and private key
- Certificate troubleshooting tips
- Manage clients
- Manage tickets
- Ticket flow
- Create a ticket
- Create a quick ticket
- Configure ticket status types
- Configure ticket details
- Set up a ticket email alert
- Create a ticket checklist
- Print a list of tickets
- View and customize the ticket queue
- Search for a Web Help Desk ticket
- Perform actions on multiple tickets
- Update and resolve tickets
- Merge duplicate tickets
- Move tickets to another tech account
- Reassign tickets to a new employee
- Permanently delete a ticket
- See count of attached assets on tickets
- Create parent/child service relationships
- Automate ticket workflows
- Manage assets
- Discover assets
- Configure the asset discovery tools
- Configure the Apple Remote Desktop 3.2 settings
- Configure the Apple Remote Desktop 3.3 and later settings
- Configure the Casper 8 and earlier settings
- Configure the Casper 9 settings
- Configure the Database Table or View settings
- Configure the Lansweeper settings
- Configure the Microsoft SMS/SCCM settings
- Configure the NCM, NPM, and SAM settings
- Configure the Discovery Engine (WMI) settings
- Install the MySQL JDBC Driver
- Install the OpenBase JDBC driver
- Sync and discover assets
- Configure the asset discovery tools
- Manually add assets
- Set up the asset lease or warranty expiration notifications
- Search assets
- Remove assets
- Edit asset properties
- Add purchase orders
- Reserve assets
- Import asset data
- Discover assets
- Import and export data
- Create and edit reports
- Set up parts and billing
- Manage client feedback
- SolarWinds Platform alert integration
- Configure Orion-to-Web Help Desk ticketing
- Integrate Web Help Desk with Dameware MRC
- Knowledge-centered support
- Customize your deployment
- Deployment considerations
- Customize tickets, notes, instructions, and emails with BBCode
- Customize your server settings
- Customize the Client interface with a non-English language
- Connect an iPhone to a standard or hosted installation
- Set up multiple Web Help Desk instances
- Program the REST API
- Frequently Asked Questions
No redirect to HTTPS
When the DEFAULT_PORT
and HTTPS_PORT
are enabled, Web Help Desk automatically redirects all HTTPS requests to HTTP unless NO_REDIRECT
is set to true. If this is not the desired behavior, uncomment the NO_REDIRECT=true
option.
The No Redirect setting is as follows:
NO_REDIRECT=true
This setting is defined in the whd.conf
file. This file is located at <WebHelpDesk>/bin/conf
.