Documentation forWeb Help Desk

Database connections

The information on this page applies only to WHD 2026.2.1. For guidance related to other versions, see Web Help Desk Previous Version Documentation.

The maximum number of connections in the Spring Boot HikariCP database connection pool is defined in spring.datasource.hikari.maximum-pool-size and defaults to 10 (spring.datasource.hikari.maximum-pool-size=10). To customize, add spring.datasource.hikari.maximum-pool-size to conf/application.properties. For larger installations, increase this value proportionally to the number of concurrent users. One connection for every five simultaneous users is a conservative ratio.