WHD Administrator Guide

This guide provides an overview of the Web Help Desk (WHD) features and information about deploying the software in your corporate enterprise.

Current version: 12.7.5

Click here to view the guide in PDF format.

Using the information provided in this guide, you can:

  • Review typical stand-alone and integrated deployment architectures
  • Set up the application
  • Enable Federal Information Processing Standards (FIPS) 140-2 cryptography
  • Manage clients, assets, tickets, and customer feedback
  • Integrate the application with DameWare Mini Remote Control (MRC) and supported Orion products
  • Configure and manage authentication
  • Import and export data
  • Create a knowledge-centered support system for your techs and clients