WHD installation requirements
This section describes the requirements for setting up a WHD deployment in a stand-alone or Orion Platform deployment.
If you plan to enable Federal Information Processing Standard (FIPS) 140-2 compliant cryptography in your deployment, see the WHD Administrator Guide for specific requirements.
Hardware and software requirements
Listed below are the hardware and software requirements for a WHD deployment.
Hardware
Component | Requirements |
---|---|
CPU | 64-bit Dual Core 3.0 GHz or faster |
Memory |
4 GB (up to 20 technicians) 3 GB (more than 20 technicians) plus 1 GB for every 10 additional technicians |
Hard Drive Space | 20 GB (recommended) |
Operating system
Deprecation notice: Although you can install WHD on systems running Windows Server 2012 R2 (64-bit), this version is deprecated and will not be supported in future WHD releases.
Platform | Supported versions |
---|---|
Microsoft Windows Server |
Windows Server 2012 R2 (64-bit) Windows Server 2016 (64-bit) Windows Server 2019 |
Microsoft Windows (Trial evaluation only) |
Windows 7 (64-bit) Windows 8.1 (64-bit) Windows 10 (64-bit) |
macOS |
10.13.x (High Sierra) 10.14.x (Mojave) 10.15.x (Catalina) |
Red Hat Enterprise Linux (RHEL) |
RHEL 6.5 (64-bit) RHEL 7.0 (64-bit) |
CentOS |
CentOS 6.5 (64-bit) CentOS 7.0 (64-bit) |
Fedora |
Fedora 24 (64-bit) Fedora 25 (64-bit) |
Java | Microsoft Open Java Development Kit (OpenJDK ) 11.0.11.9.1 |
Web browser
Because of frequent Google Chrome and Mozilla Firefox updates, compatibility issues may exist between these web browsers.
Type | Supported versions |
---|---|
Google Chrome | Latest version |
Mozilla Firefox |
Latest version |
Microsoft Internet Explorer (IE) |
IE 11 and later Do not enable Enterprise Mode on Internet Explorer. This setting forces Internet Explorer to emulate version 7, which is not supported. |
Apple Safari |
Safari 10 Safari 11 |
Microsoft Edge | Edge 38 and later |
Server sizing requirements
Determine the requirements for your Web Help Desk deployment size.
Deployments with fewer than 20 techs
If you plan to support 20 tech sessions or fewer in your deployment, you can run WHD on a system with:
- A supported operating system
- A 32-bit Java Virtual Machine (JVM)
- 4GB RAM (up to 3.7GB for the tech sessions, JVM support, operating system, and any additional services you need to run on the system)
This configuration supports 10 - 20 tech sessions with no onboard memory issues.
To adjust the maximum memory setting, edit the MAXIMUM_MEMORY
option in the WebHelpDesk/conf/whd.conf
file.
Deployments with more than 20 techs
If you plan to support more than 20 tech sessions in your deployment, SolarWinds recommends installing WHD on a system running:
- A supported operating system
- A 64-bit JVM
- 3GB RAM for 20 tech sessions plus 1GB RAM for each additional 10 tech sessions
Configure the JVM memory allocation
Calculate the amount of memory required for your JVM and increase the allocation as required.
Database requirements
WHD uses an embedded PostgreSQL database as its standard database. The following table lists the supported databases for WHD.
Database | Supported versions |
---|---|
PostgreSQL |
PostgreSQL 9.2 PostgreSQL 9.3.2 PostgreSQL 9.4 PostgreSQL 9.6 PostgreSQL 13.3 |
MySQL |
MySQL 5.7 |
Microsoft SQL Server |
SQL Server 2008 R2 SP3 SQL Server 2012 SP2 SQL Server 2014 SQL Server 2016 SQL Server 2017 |
For optimal external database performance, run WHD and a supported external database on separate servers.
Database hardware requirements
The following table lists the minimum hardware requirements for a database server running Microsoft SQL Server or MySQL with WHD.
Component | Requirements |
---|---|
CPU | 64-bit Dual Core 3.0 GHz or higher |
Hard drive space | 20 GB |
RAM | 3 GB with 1 GB additional RAM for every additional 10 techs |
External database options
WHD supports SQL Server 2008, SQL Server 2014, and MySQL 5.7 as external databases. You can also use an external PostgreSQL 9.2 or PostgreSQL 9.3 database with WHD 12.6 and later.
See Database datatypes for information about mapping information types across other databases types.
Oracle Java Database Connectivity (JDBC) driver requirements
WHD for macOS includes an embedded Java Virtual Machine (JVM). If you are running an external Oracle JVM, WHD preserves your Java settings during the installation procedure and continues to use the external Oracle JVM.
If you are migrating from an external JVM to the embedded JVM included with WHD and you are using a MySQL database, ensure that the new embedded Java directory on your Web Help Desk server includes the Oracle Java Database Connectivity (JDBC) driver.
See Install the MySQL JDBC Driver in the WHD Administrator Guide for instructions.
Discovery connector requirements
The following table lists the supported discovery connectors used by WHD for asset discovery.
Discovery Connector | Supported Versions |
---|---|
SolarWinds Network Configuration Manager (NCM) |
NCM 7.5 NCM 2019.4 |
SolarWinds Network Performance Manager (NPM) |
NPM 12.0 NPM 2019.4 |
SolarWinds Server and Application Monitor (SAM) |
SAM 6.2 SAM 6.2.3 SAM 6.4.2 SAM 2019.4 |
Absolute Manage (HEAT LANrev) |
Absolute Manager 7.3 (build 5642) |
Apple Remote Desktop |
Remote Desktop 3.8 |
Casper |
Casper 9.96 |
Lansweeper |
Lansweeper 6.0.100.75 |
Microsoft System Center Configuration Manager (SCCM) |
SCCM 1511 (64-bit) |
Web server requirements
The following table lists the supported web servers for WHD.
Product | Version |
---|---|
Apache Tomcat | 9.0.56 |
SolarWinds product integration requirements
The following table lists the SolarWinds products that can integrate with WHD.
To minimize port conflicts, install WHD and Dameware on separate servers. See this KB article for details.
Supported Product | Version |
---|---|
SolarWinds Orion platform |
Orion Platform 2017.1 and later |
SolarWinds Network Performance Monitor (NPM) |
NPM 12.0.4 |
SolarWinds Server and Application Monitor (SAM) |
SAM 6.5 |
SolarWinds Network Configuration Monitor (NCM) |
NCM 7.5 |
Dameware Mini Remote Control (MRC) |
Dameware MRC 12.0.3 |
LDAP requirements
The following table lists the supported Lightweight Directory Access Protocol (LDAP) software products for WHD.
Product | Supported versions |
---|---|
Microsoft Active Directory |
Active Directory 2012 Active Directory 2012 R2 |
Open Directory |
Open Directory 4 |
OpenLDAP |
OpenLDAP 2.4 OpenLDAP 2.4.42 |
Mail server requirements
The following table lists the supported mail server, versions, and protocols for WHD.
Product | Supported versions | Supported Protocols |
---|---|---|
Microsoft Exchange Server |
Exchange Server 2010 Exchange Server 2013 CU7 Exchange Server 2016 Office 365 |
IMAP POP3 SMTP |
Web Help Desk Mobile requirements
The following table lists the supported client operating systems for the SolarWinds mobile admin software available on Apple iTunes.
Software
Platform | Supported operating systems |
---|---|
Apple |
iOS 10 iOS 11 |
Supported protocols
- IMAP
- POP3
- SMTP
Asset Discovery
The following table lists the Web Help Desk ports for Asset Recovery.
Port | Protocol | Description |
---|---|---|
135 | TCP | Asset Discovery using WMI (WMI calls uses port 135 and then chooses a random port for further communication) |
1521 | TCP | Communication with the Oracle Java Database Connectivity (JDBC) connector for asset discovery |
3306 | TCP | Communication with the MySQL external database, |
4445 | TCP | Remote log server reader |
5433 | TCP | Communication with Apple Remote 3.2 for asset discovery |
7100 | TCP | Communications with a Sybase database for asset discovery |