Define client accounts

Clients are users who submit help desk tickets. Typically, a client can only submit and view their own tickets. Optionally, you can set up a client with an administrator role. In this role, a client can:

• Submit tickets
• View or edit other client's tickets
• Create a ticket on behalf of other clients for a remote location or department
• Create asset reservations for others

If the client tickets include service requests, incidents, and problem tickets that require additional troubleshooting and intervention, the client administrator can report these issues to management for problem resolution.

The Clients tab options define Web Help Desk Client users and how they enter information into the application. When a new client accesses Web Help Desk and is accepted by the system, they are automatically given the access and interaction permissions you defined for each client.

See the following topics: