A Change Advisory Board (CAB) is a group of approvers who review and vote on requests. The ticket is approved or rejected when all approvers decide to approve or reject the ticket.
For example, if a CAB consisting of seven members reviews an upgrade request ticket, you can configure the step in the approval process to be approved if only five members vote Yes.
- Click Setup > Processes > Change Advisory Boards.
- Click New.
Enter a name for this CAB.
To locate a CAB name, enter first and last name in the Client Lookup box and click Search.
Click the Minimum Approvers drop-down menu and select the minimum number of members required to approve a change ticket. The minimum can be any number between one and the number of CAB members.
- Click Save.