Define client options

Client options are general settings that affect all clients who log in to Web Help Desk. Review these options and update them as needed.

  1. In the toolbar, click Setup and select Clients > Options.
  2. If you want to allow clients to create accounts from the client interface, change the Client Can Create Account setting.

    If you allow clients to create accounts, SolarWinds recommends selecting Only if the client's email matches an Accepted Domain. Specify the accepted domains below.

  3. If you want to email login information to new clients, select E-Mail Client When Account Is Created.

    To change the text of the email that Web Help Desk sends, choose Setup > E-Mail > Templates and open the New Account Message template.

  4. Review and update other settings as needed. See the tooltips for information about each option.
  5. Click Save.