Documentation forWeb Help Desk

Configure the NCM, NPM, and SAM settings

You can configure Web Help Desk to periodically discover assets stored in SolarWinds Network Performance Monitor (NPM), Server & Application Monitor (SAM), and Network Configuration Manager (NCM).

Before you begin, locate the following information:

  • SolarWinds Orion Platform system IP address and port number
  • SolarWinds Orion Platform login and password
  • System database’s login and password

To configure Web Help Desk to discover assets stored in SolarWinds NPM, SAM, or NCM:

  1. In the toolbar, click Setup.
  2. Select Assets > Discovery Connections.
  3. Click New.

  4. In the Connection Name field, enter a name for the new connection.

  5. Click the Discovery Tool drop-down menu and select one of the following, depending on which connection you want to discover your assets:
    • SolarWinds Network Configuration Manager
    • SolarWinds Network Performance Monitor
    • SolarWinds Server & Application Monitor

    To discover your assets using more than one SolarWinds product, you must configure separate discovery connections for each product.

  6. Enter the NPM, SAM, or NCM database host name, port number, database name, user name, and password.

    The Host field name will vary depending on your product.
  7. Select a synchronization schedule that determines how often Web Help Desk collects properties from the discovered endpoints. To disable automatic synchronization, select Every but do not select a day of the week.

  8. Select the checkbox to ignore blank values encountered mapping fields of the discovery tool. Otherwise, deselect this checkbox.

  9. Select the checkbox to synchronize assets found in the discovery connection with the existing assets in Web Help Desk. Otherwise, leave this checkbox unchecked.

  10. Select an action when the discovery tool locates a new client association that is different from what is stored in the Web Help Desk database.

    Select Add Clients to add new client associations. Select Replace Clients to replace all existing client associations for the Web Help Desk asset. Select Ignore Clients to do nothing.

  11. Select an action to take if an asset currently in the Web Help Desk database is not found by the discovery tool.

    Select Delete Asset to delete the asset from the database. Select No Action to leave the asset in the database. Select Set Status To if you want to leave the asset in the database but set its status to another value.

  12. Click the Attribute Mapping tab.
  13. Map the asset fields as appropriate. All bold selections are required.
  14. Click Save.

    To view the imported assets, on the toolbar, click Assets > Search.