Configure the NCM, NPM, and SAM settings

You can configure Web Help Desk to periodically discover assets stored in SolarWinds Network Performance Monitor (NPM), Server & Application Monitor (SAM), and Network Configuration Manager (NCM).

Before you begin, locate the following information:

• The SolarWinds Observability Self-Hosted system IP address and port number
• The SolarWinds Observability Self-Hosted login and password
• The system database’s login and password

To configure Web Help Desk to discover assets stored in SolarWinds NPM, SAM, or NCM:

1. Click Setup > Assets > Discovery Connections.

2. Click New.

3. In the Connection Name field, enter a name for the new connection.

4. From the Discovery Tool drop-down menu, select one of the following, depending on which connection you want to discover your assets:
   • SolarWinds Network Configuration Manager
   • SolarWinds Network Performance Monitor
   • SolarWinds Server & Application Monitor

   To discover your assets using more than one SolarWinds product, you must configure separate discovery connections for each product.

5. Enter the SolarWinds Observability Self-Hosted database host name, port number, database name, user name, and password.

   

   The Host field name varies depending on your product.

6. In the Auto-Sync Schedule area, select a synchronization schedule that determines how often Web Help Desk collects properties from the discovered endpoints. To disable automatic synchronization, select Every but do not select a day of the week.

7. If you want to ignore blank values encountered, select the Ignore Blank Discovered Values checkbox.

8. If you wan to synchronize assets found in the discovery connection with the existing assets in Web Help Desk, select the Sync with Existing Assets Only checkbox.

9. On the Client Relationships line, select an action when the discovery tool locates a new client association that is different from what is stored in the Web Help Desk database.

   • Select Add Clients to add new client associations.

   • Select Replace Clients to replace all existing client associations for the Web Help Desk asset.

   • Select Ignore Clients to do nothing.

10. In the When Assets Are Removed section, select an action to take if an asset currently in the Web Help Desk database is not found by the discovery tool.

    • Select Delete Asset to delete the asset from the database.

    • Select No Action to leave the asset in the database.

    • Select Set Status To if you want to leave the asset in the database but set its status to another value.

11. Click the Attribute Mapping tab.
12. Map the asset fields as appropriate. All bold selections are required.

13. Click Save.

    To view the imported assets, click Assets > Search Assets.