WHD 12.5.1 release notes
Release date: June 14, 2017
Here's what's new in WHD 12.5.1. You can find the applicable system requirements here.
To view release notes, system requirements, and product guide PDFs for supported versions of WHD, see WHD previous versions. To view release notes for multiple versions
New features and improvements in WHD
Improved protocol and port management
The Server Options setting provides a user interface to manage the HTTP and HTTPS ports from the Web Help Desk Console. You can enable the listening port to listen for HTTP or HTTPS requests, configure the listening port numbers, and create a custom port for generated URL links.
To ensure that all incoming requests use a secure connection, you can redirect HTTP requests to the HTTPS port. When enabled, all incoming requests redirect to a secure HTTPS port.
Click Setup > General > Server Options to access the interface.
Brand new look and feel
The new user interface offers a roomy, clean visual design that eliminates visual noise to help you focus on what is important.
Improved keystore management
The Server Options setting also includes Keystore Options. Use this option to create a new Java Keystore (JKS) or a Public-Key Cryptography Standards #12 (PKCS12) KeyStore to store your SSL certificates.
By default, Web Help Desk creates a Java KeyStore when you install the software. Using Keystore Options, you can create a custom JKS to share certificates with other applications or create a PKCS12 KeyStore to store a certificate created using OpenSSL.
Click Setup > General > Server Options to access the interface.
Improved SSL certificate management
The Certificates setting allows you to view the SSL certificates in the KeyStore that provide a secure connection between a resource and the Web Help Desk Console. If the resource (such as an Apache Tomcat® web server) requires a key pair and a specific alias name, you can edit the alias name to enable the secure connection. You can also add and delete certificates as required.
Click Setup > General > Certificates to access the interface.
Improved APNS management
The Certificates setting also allows you to monitor your Apple Push Certification Services (APNS) Certificate expiration date and upload a new certificate prior to the expiration date.
APN enables Web Help Desk to send notifications to an Apple device running Web Help Desk Mobile and a supported Apple iOS. When enabled, the device receives SMS text messages each time a customer ticket is created or updated.
Click Setup > General > Certificates to access the interface.
Improved application support
This release now supports the following applications:
- Microsoft® Office 365
- Microsoft Exchange Server 2016
- Microsoft Windows Server® 2016
General improvements
-
Apache Tomcat has been updated to 7.0.77
Fixed customer issues
| Case number | Description |
|---|---|
| 1082011 1115136 | FAQs that include special characters now load correctly. |
| 1103687 | An error no longer occurs when upgrading Web Help Desk to the next release. |
| 1092500 | Deleted reports no longer remain in a report group. |
| 1089738 | The Web Help Desk Administrator Guide was updated to address asset discovery correctly. |
| 1081083 1095292 | You can now delete an FAQ created from a ticket note. |
| 1047862 1056585 | Running Web Help Desk with Microsoft® Internet Explorer® in Compatibility View no longer generates an error. |
| 987405 988290 995729 1004832 1012611 | A ticket report now aggregates tickets from sub-request types. |
| 950639 1023815 1081834 | The Department field is now inherited in a child ticket. |
| 937237 | The Calendar no longer displays Saturday as "Undefined". |
| 882023 | Mozilla® Firefox® now displays the correct page title in a browser window. |
| 462775 625173 630122 901562 937998 | Custom fields no longer remain in a ticket after changing the Request Type. |
| 851416 877983 910668 946693 994924 | The Bulletin Board Code (BBC) ticket link in ticket emails is no longer broken. |
| 403944 | Tickets with surveys no longer require an extended amount of time to close. |
| 1085509 | You can now select a Location with an extended name in Ticket Details. |
| 827104 1119125 1158158 | An issue with using Bulk Actions is resolved. |
| N/A | A security issue was resolved to prevent a Denial of Service (DoS) attack. |
| N/A | A security issue was resolved to prevent Web Help Desk from being indexed and displayed in a Google search. |
Installation or upgrade
For information about installing Web Help Desk, see the WHD Installation and Upgrade Guide.
End of life
| Version | EoL announcement | EoE effective date | EoL effective date |
|---|---|---|---|
| 12.1 | November 17, 2016: End-of-Life (EoL) announcement – Customers on WHD version 12.1 or earlier should begin transitioning to the latest version of WHD. | February 17, 2017: End-of-Engineering (EoE) – Service releases, bug fixes, workarounds, and service packs for WHD version 12.1 or earlier will no longer actively be supported by SolarWinds. | February 17, 2018: End-of-Life (EoL) – SolarWinds will no longer provide technical support for WHD version 12.1. |
See the End of Life Policy for information about SolarWinds product life cycle phases. To see EoL dates for earlier WHD versions, see WHD release history.
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