Define locations

Locations are attributes built-in to Web Help Desk. Administrators can add these attributes based on their Web Help Desk deployment. Administrators can also add locations using the client LDAP synchronization.

Use Web Help Desk to store information about your customer locations and their corresponding rooms. After you set up your locations, you can assign each location to a tech group that contains techs in the same geographical area. This process can help you automate ticket assignments and dispatch help to the correct location when a tech or client creates a new ticket.

See the following topics: