View or edit an FAQ
- To open an FAQ:
- Search for an FAQ.
In the search results, double-click a row. The FAQ opens in read-only mode.
If you do not have the required permissions to view an FAQ, a message displays stating that the FAQ is no longer available to you.
- If you have the required permissions, you can edit the FAQ.
- In the search results, select a row and click Edit.
- Update any field.
For more information see Create a new FAQ.
Click Save, and then click Done.
If you do not have the required permissions, a Warning icon displays next to Delete. This warning indicates that you cannot delete the FAQ because it includes categories you cannot access or delete.