Add manufacturers and models

Use the Manufacturers Info page to add hardware and software and other asset manufacturer contact information.

See the following sections:

Add a manufacturer

1. Log in to Web Help Desk as an administrator.

2. Click Setup > Assets > Manufacturers & Models.

3. Click New.

4. In the Full Name box, enter the full manufacturer name.

5. In the Short Name box, enter a shortened name that will be used to append the model information in all Web Help Desk asset screens.

   For example, you can enter Microsoft, Incorporated for the full name and Microsoft for the short name. In this example, the Model field would display Microsoft Office instead of Microsoft, Incorporated.

6. Enter the address, city, state, zip code, and country where the manufacturer is located.

7. Enter the contact phone and FAX number of the manufacturer.

8. Enter the website URL of the manufacturer's website.

9. Click Save.

Add a model

1. Log in to Web Help Desk as an administrator.

2. Click Setup > Assets > Manufacturers & Models.

3. Click the Model Editor tab.

4. Click New.

5. In the Model Name box, enter the model name.

6. Select the asset type this model is associated with.

7. Select the default warranty for this model.

8. To attach a file, click Add File and select the file.

9. Click Save.

Delete a manufacturer

1. Click Setup > Assets > Manufacturers & Models.

2. Select the checkbox next to each manufacturer you want to delete.

3. Click Delete.