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      • SOLARWINDS ACADEMY
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      SOLARWINDS ACADEMY

      The SolarWinds Academy offers education resources to learn more about your product. The curriculum provides a comprehensive understanding of our portfolio of products through virtual classrooms, eLearning videos, and professional certification.
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      AVAILABLE RESOURCES

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      VIRTUAL CLASSROOMS

      Attend virtual classes on your product and a wide array of topics with live instructor sessions or watch on-demand videos to help you get the most out of your purchase.
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      • IP Address Manager
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      GUIDED CURRICULUM

      Whether learning a newly-purchased SolarWinds product or finding information to optimize the software you already own, we have guided product training paths that help get customers up to speed quickly.
      • View Suggested Paths

      ELEARNING

      On-demand videos on installation, optimization, and troubleshooting.
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      Popular Videos

      • Upgrading Isn't as Daunting as You May Think
      • Upgrading Your Orion Platform Deployment Using Microsoft Azure
      • Upgrading From the Orion Platform 2016.1 to 2019.4
      • Don't Let the Gotchas Get You
      • How to Install NPM and Other Orion Platform Products
      • Upgrading the Orion Platform
      • See All Videos
      • Navigating the Web Console
      • Prepare a SAM Installation
      • Installing Server & Application Monitor
      • How to Install SEM on VMware
      • Customer Success with the SolarWinds Support Community
      • New job, New to SolarWinds?

      SOLARWINDS CERTIFIED PROFESSIONAL PROGRAM

      Become a SolarWinds Certified Professional to demonstrate you have the technical expertise to effectively set up, use, and maintain SolarWinds’ products.
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      STUDY AIDS

      • Access Rights Manager
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      • Database Performance Analyzer
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      • NetFlow Traffic Analyzer
      • Network Configuration Manager
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  • ONBOARDING & UPGRADING
      • NEW TO SOLARWINDS
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      UPGRADE RESOURCE CENTER

      See helpful resources, answers to frequently asked questions, available assistance options, and product-specific details to make your upgrade go quickly and smoothly.
      • Visit the Upgrade Resource Center

      PRODUCT-SPECIFIC UPGRADE RESOURCES

      • Network Performance Monitor
      • NetFlow Traffic Analyzer
      • Network Configuration Manager
      • Server & Application Monitor
      • Storage Resource Monitor
      • Virtualization Manager
      • Web Performance Monitor
      • Log Analyzer

      ORION ASSISTANCE PROGRAM

      This program connects you with professional consulting resources who are experienced with the Orion Platform and its products. These services are provided at no additional charge for customers who were/are running one of the Orion Platform versions affected by SUNBURST or SUPERNOVA.
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      SUPPORT OFFERINGS

      Our Customer Support plans provide assistance to install, upgrade, and troubleshoot your product. Choose what best fits your environment and organization, and let us help you get the most out of your purchase. We support all our products, 24/7/365.
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      AVAILABLE PROGRAMS

      • Professional
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      SMARTSTART

      Our SmartStart programs help you install and configure or upgrade your product. Get assistance from SolarWinds’ technical support experts with our Onboarding and Upgrading options. We also offer a self-led program for Network Performance Monitor (NPM) and Server & Application Monitor (SAM) if you need help doing it yourself.
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      AVAILABLE PROGRAMS

      • SmartStart for Onboarding
      • SmartStart for Upgrading
      • SmartStart Self-Led for NPM and SAM

      WHAT’S NEW AT SOLARWINDS

      Find the latest release notes, system requirements, and links to upgrade your product.
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      NEW TO SOLARWINDS

      You just bought your first product. Now what? Find out more about how to get the most out of your purchase. From installation and configuration to training and support, we've got you covered.
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  • Support Offerings
      • PREMIER SUPPORT
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        PREMIER SUPPORT
      We offer paid Customer Support programs to assist you with installation, upgrading and troubleshooting. Choose what best fits your environment and budget to get the most out of your software. Get priority call queuing and escalation to an advanced team of support specialist.

      AVAILABLE PROGRAMS

      • Premier Support
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        SMARTSTART
      Our SmartStart paid programs are intended help you install and configure or upgrade your product. You’ll be assisted by SolarWinds’ technical support experts who are dedicated to quickly and efficiently help you with getting up and running or moving to the latest version of your product.

      AVAILABLE PROGRAMS

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      WORKING WITH SUPPORT

      A glossary of support availability, tips, contact info, and customer success resources. We're here to help.
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      Your SolarWinds products come with a secret weapon.
      SolarWinds Academy

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      SYSTEMS MANAGEMENT

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      Your SolarWinds products come with a secret weapon.
      SolarWinds Academy

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      IT SECURITY

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      Your SolarWinds products come with a secret weapon.
      SolarWinds Academy

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      DATABASE MANAGEMENT

      • Database Performance Analyzer
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      • View All Database Management Products
      Your SolarWinds products come with a secret weapon.
      SolarWinds Academy

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      IT SERVICE MANAGEMENT

      • Dameware Remote Everywhere
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      Your SolarWinds products come with a secret weapon.
      SolarWinds Academy

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      Find a Class

      APPLICATION MANAGEMENT

      • AppOptics
      • Pingdom
      • Papertrail
      • Loggly
      • View All Application Management Products
      Your SolarWinds products come with a secret weapon.
      SolarWinds Academy

      Award-winning, instructor-led classes, eLearning videos, and certifications.

      Find a Class
  • COMMUNITY
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      THWACK®

      Over 150,000 users—get help, be heard, improve your product skills
      • Visit THWACK

      AVAILABLE PROGRAMS

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      • THWACKcamp™ 2020 On-demand

      Orange Matter

      Practical advice on managing IT infrastructure from up-and-coming industry voices and well-known tech leaders
      • View Orange Matter

      LogicalRead Blog

      Articles, code, and a community of database experts
      • Read the Blog
  • SUBMIT A TICKET
  • Academy
    • SOLARWINDS ACADEMY
      • See What's Offered
      • Virtual Classrooms Calendar
      • eLearning Video Index
      • SolarWinds Certified Professional Program
    • CLASSES
      • Find a Class
      • General Office Hours
      • Orion Platform
      • Network Performance Monitor
      • NetFlow Traffic Analyzer
      • See All
      • IP Address Manager
      • Network Configuration Manager
      • Server & Application Monitor
      • Virtualization Manager
    • GUIDED CURRICULUM
      • View Suggested Paths
    • ELEARNING
      • See All Videos
      • Upgrading Isn't as Daunting as You May Think
      • Upgrading Your Orion Platform Deployment Using Microsoft Azure
      • Upgrading From the Orion Platform 2016.1 to 2019.4
      • Don't Let the Gotchas Get You
      • How to Install NPM and Other Orion Platform Products
      • Upgrading the Orion Platform
      • See All Videos
      • Navigating the Web Console
      • Prepare a SAM Installation
      • Installing Server & Application Monitor
      • How to Install SEM on VMware
      • Customer Success with the SolarWinds Support Community
      • New job, New to SolarWinds?
    • CERTIFICATION
      • Learn More
      • Access Rights Manager
      • Architecture and Design
      • Database Performance Analyzer
      • Diagnostics
      • NetFlow Traffic Analyzer
      • Network Configuration Manager
      • Network Performance Monitor
      • Server & Application Monitor
  • ONBOARDING & UPGRADING
    • NEW TO SOLARWINDS
      • Learn More
    • ORION ASSISTANCE PROGRAM
      • Learn More
    • UPGRADE RESOURCE CENTER
      • Visit the Upgrade Resource Center
      • Network Performance Monitor
      • NetFlow Traffic Analyzer
      • Network Configuration Manager
      • Server & Application Monitor
      • Storage Resource Monitor
      • Virtualization Manager
      • Web Performance Monitor
      • Log Analyzer
    • SUPPORT OFFERINGS
      • Learn More
      • Professional
      • Premier
      • Premier Enterprise
    • SMARTSTART
      • Learn more
      • SmartStart for Onboarding
      • SmartStart for Upgrading
      • SmartStart Self-Led for NPM and SAM
    • WHAT’S NEW
      • Learn More
  • Support Offerings
    • PREMIER SUPPORT
      • Premier Support
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    • SMARTSTART
      • SmartStart for Onboarding
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      • Working with Support
    • WORKING WITH SUPPORT
      • Learn More
  • PRODUCTS
    • NETWORK MANAGEMENT
      • Orion Platform
      • Network Performance Monitor
      • NetFlow Traffic Analyzer
      • IP Address Manager
      • Network Configuration Manager
      • Engineer's Toolset
      • View All Network Management Products
      • Network Topology Mapper
      • User Device Tracker
      • VoIP Network Quality Manager
      • Log Analyzer
      • Enterprise Operations Console
    • SYSTEMS MANAGEMENT
      • Server & Application Monitor
      • Virtualization Manager
      • Storage Resource Monitor
      • Web Performance Monitor
      • Server Configuration Monitor
      • Backup
      • View All Systems Management Products
    • IT SECURITY
      • Security Event Manager
      • Access Rights Manager
      • Serv-U Managed File Transfer Server
      • Serv-U FTP Server
      • Patch Manager
      • Identity Monitor
      • View All IT Security Products
    • DATABASE MANAGEMENT
      • Database Performance Analyzer
      • Database Performance Monitor
      • View All Database Management Products
    • IT SERVICE MANAGEMENT
      • Dameware Remote Everywhere
      • Dameware Remote Support
      • Dameware Mini Remote Control
      • Service Desk
      • Web Help Desk
      • View All IT Service Management Products
      • Kiwi Syslog Server
      • Kiwi CatTools
      • ipMonitor
      • Mobile Admin
    • APPLICATION MANAGEMENT
      • AppOptics
      • Pingdom
      • Papertrail
      • Loggly
      • View All Application Management Products
    • DOCUMENTATION
  • COMMUNITY
    • THWACK®
      • Visit THWACK
    • ORANGE MATTER
      • View Orange Matter
    • LOGICALREAD
      • Read the Blog
  • SUBMIT A TICKET
Documentation forWeb Help Desk

Customize your deployment

This section contains additional information about customizing your Web Help Desk deployment.

  • Deployment considerations
  • Customize tickets, notes, instructions, and emails with BBCode
  • Customize your server settings
  • Connect an iPhone to a standard or hosted installation
  • Program the REST API

We’re Geekbuilt.®

Developed by network and systems engineers who know what it takes to manage today's dynamic IT environments, SolarWinds has a deep connection to the IT community.

The result? IT management products that are effective, accessible, and easy to use.

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