Move tickets to another tech account

When techs leave your organization, you can merge their tickets to another tech account. This ensures that all tickets are addressed and resolved in a timely manner.

1. Log in to Web Help Desk.

2. Click Tickets in the toolbar.

   

3. Click the Search Tickets tab.

   

4. In the Basic Search tab, click the Tech drop-down menu and select the tech account that contains the tickets you want to merge to another account.

   

5. Select any additional options to narrow your search (if required), and then click Search.

6. In the ticket list, select the checkbox next to each ticket you want to merge to another account.

7. Scroll down to Bulk Action and click +.

   

8. Under Ticket Details, click the Assigned Tech drop-down menu and select the tech who will be responsible for the selected tickets.

   

9. Select any additional options as required. Otherwise, accept all existing options to maintain the current ticket status.

10. Click Save.