Define the default settings for ticket email recipients
This setting determines which user (based on request type) associated with a ticket will receive an email when a tech clicks Save & Email in the ticket.
Request type is not assigned to a tech group
- Click Setup > Tickets > Options > Tech Options.
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Scroll down to the Tech Options group and locate the Default Setting for Email Recipients (No Tech Group) option.
- Select the check box next to the tech or client assigned to receive ticket email notifications.
- Click Save.
Request type is assigned to a tech group
- Click Setup > Techs > Tech Groups.
- Click the Tech Group Levels tab.
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Locate the Default Selected E-mail Recipients option.
- Select the check box next to the user assigned to receive ticket email notifications.
- Click Save.