- Release Notes
- WHD 12.8.5 Hotfix 1 release notes
- WHD 12.8.5 release notes
- WHD 12.8.4 release notes
- WHD 12.8.3 Hotfix 3 release notes
- WHD 12.8.3 release notes
- WHD 12.8.2 release notes
- WHD 12.8.1.824 release notes
- WHD 12.8.1 release notes
- WHD 12.8.0 Release Notes
- WHD 12.7.13 Release Notes
- WHD 12.7.12 Release Notes
- WHD 12.7.11 Release Notes
- WHD 12.7.10 Release Notes
- WHD 12.7.9 Release Notes
- WHD 12.7.8 Release Notes
- WHD 12.7.7 Release Notes
- WHD 12.7.6 Release Notes
- WHD 12.7.5 Release Notes
- WHD 12.7.4 Release Notes
- WHD 12.7.3 Release Notes
- WHD 12.7.2 Release Notes
- WHD 12.7.1 Release Notes
- WHD 12.6 Release Notes
- WHD 12.5.2 release notes
- WHD 12.5.1 Release Notes
- WHD 12.5 Release Notes
- WHD 12.4.2 Release Notes
- WHD 12.4 Release Notes
- WHD release history
- WHD release notes aggregator
- Install or Upgrade
- WHD Installation and Upgrade Guide
- Introduction
- Plan for a production deployment
- Install WHD
- Uninstall WHD
- Upgrade WHD
- Prepare for the upgrade
- Determine the upgrade path to the latest WHD version
- Upgrade gotchas you should review
- Prepare your WHD environment to upgrade
- Upgrade WHD to the latest version
- Upgrade the PostgreSQL database in an existing deployment
- Restore the PostgreSQL database on a new server
- Check your WHD system after the upgrade
- Troubleshoot the WHD upgrade
- Get help after you install WHD
- Get Started
- WHD Getting Started Guide
- Introduction
- Create client accounts
- Create tech accounts and define the tech permissions
- Create tech groups and request types
- Configure ticket options
- Configure incoming and outgoing email accounts
- About incoming and outgoing email accounts
- Configure an outgoing email account
- Configure an incoming email account
- Configure an incoming email account for Gmail
- Configure an incoming email account for Microsoft 365
- Configure an outgoing email account for Microsoft 365
- Configure the email connection timeout setting
- Set up ticket creation by email
- Set up asset management
- Configure ticket types
- Train the techs
- Train the clients
- Beyond getting started with WHD
- Additional resources
- Administer
- WHD Administrator Guide
- Introduction
- Set up the application
- Setup overview
- Verify the TLS version on your WHD server
- Secure your Web Help Desk deployment
- Migrate Web Help Desk to a new server
- Configure the general settings
- Prepare the Web Help Desk database
- Set up your email accounts
- Set up your tickets
- Define your techs
- Define the ticket routing processes
- Define the approval processes
- Enter and search for a location
- Define clients
- Define assets
- Define parts and billing
- Set up the dashboard
- Add a custom logo
- Start and stop Web Help Desk Services
- Enable FIPS 140-2 compliant cryptography
- Configure and manage user authentication
- Manage clients
- Manage tickets
- Ticket flow
- Create a ticket
- Create a quick ticket
- Configure ticket status types
- Configure ticket details
- Set up a ticket email alert
- Create a ticket checklist
- Print a list of tickets
- View and customize the ticket queue
- Search for a Web Help Desk ticket
- Perform actions on multiple tickets
- Update and resolve tickets
- Merge duplicate tickets
- Move tickets to another tech account
- Reassign tickets to a new employee
- Permanently delete a ticket
- See count of attached assets on tickets
- Create parent/child service relationships
- Automate ticket workflows
- Manage assets
- Import and export data
- Create and edit reports
- Set up parts and billing
- Manage client feedback
- SolarWinds Platform alert integration
- Configure Orion-to-Web Help Desk ticketing
- Integrate Web Help Desk with Dameware MRC
- Knowledge-centered support
- Customize your deployment
- Frequently Asked Questions
Install WHD
This section describes how to perform the following procedures: