Documentation forWeb Help Desk
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WHD 12.8.5 Hotfix 3 release notes

Release date: April 29, 2025

Required actions

Last updated: April 29, 2025

Customers who downloaded and installed WHD 12.8.5 Hotfix 2 release notes should also download and install 12.8.5 Hotfix 3.

Web Help Desk 12.8.5 Hotfix 3 provides bugfixes related to MS-SQL Server database upgrade. For information about the 12.8.5 release, including EOL notices and upgrade information, see 12.8.5 Release Notes.

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About this hotfix

This hotfix adds or modifies the following files:

Adds and modifies the following files in the <WebHelpDesk>/bin/webapps/helpdesk/WEB-INF/lib/ directory:

  • whd-core.jar
  • whd-persistence.jar

This hotfix requires Web Help Desk 12.8.5 Hotfix 2 with MS-SQL Server database.

In the installation instructions, <WebHelpDesk> represents the Web Help Desk home folder. The default home folders for the supported operating systems are listed below:

  • macOS: /Library/WebHelpDesk
  • Microsoft Windows: \Program Files\WebHelpDesk
  • Linux: /usr/local/webhelpdesk

Installing Hotfix 3

Perform the following steps to install this Hotfix:

  1. Stop Web Help Desk
  2. Navigate to the following directory:
    • <WebHelpDesk>/bin/webapps/helpdesk/WEB-INF/lib/
  3. Copy the following files included in the hotfix 12.8.5-HF3\bin\webapps\helpdesk\WEB-INF\lib directory:
    • whd-core.jar
    • whd-persistence.jar
  4. Back up the following files to a separate directory:
    • <WebHelpDesk>/bin/webapps/helpdesk/WEB-INF/lib/whd-core.jar
    • <WebHelpDesk>/bin/webapps/helpdesk/WEB-INF/lib/whd-persistence.jar
  5. Navigate to the following directory:
    • <WebHelpDesk>/bin/webapps/helpdesk/WEB-INF/lib
  6. Copy the files included with this hotfix to the /lib directory, overwriting the following files:
    • whd-core.jar
    • whd-persistence.jar
  7. Start Web Help Desk.
    The hotfix is now installed.

For assistance, contact SolarWinds Technical Support at: https://www.solarwinds.com/company/contact-us

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