Enable the SolarWinds Platform to share alerts with Web Help Desk

You can configure the SolarWinds Platform to generate alerts triggered in SolarWinds NPM, NCM, and SAM when a network event occurs—for example, when a node fails for any reason. When specific alerts are shared with Web Help Desk, Web Help Desk automatically generates a ticket based on the alert.

When a monitored event generates a shared alert in your SolarWinds Platform, the alert is transmitted to Web Help Desk through an integrated connection. Web Help Desk processes the request through a set of filters you configure in a SolarWinds server link, creates a help desk ticket, and forwards the ticket to the appropriate tech group for troubleshooting and resolution.

If you upgraded to SolarWinds Platform 2015.1.0 or later, the Advanced Alert Manager and Basic Alert Manager are deprecated from the SolarWinds Platform release. Alerts are now created and managed in the SolarWinds SolarWinds Platform Web Console.

Web Help Desk does not support the following condition introduced in SolarWinds Platform 2015.1.0: