Documentation forWeb Help Desk

Customize tickets, notes, instructions, and emails with BBCode

Web Help Desk supports Bulletin Board Code (BBCode)—a lightweight markup code for formatting text. BBCode tags use keywords encapsulated with square brackets.

Using BBCode, you can:

  • Highlight text in an email
  • Configure a clickable link
  • Highlight important information in an asset note

The following sections provide addition information about working with BBCode to format custom information in Web Help Desk: