WHD 12.7.11 release notes
Release date: January 18, 2023
Here's what's new in WHD 12.7.11. You can find the applicable system requirements here.
To view release notes, system requirements, and product guide PDFs for supported versions of WHD, see WHD previous versions. To view release notes for multiple versions
New features and improvements in WHD
General improvements
- Apache Tomcat has been updated to version 9.0.68
- PostgreSQL has been updated to version 13.9
Fixed customer issues
| Case number | Description |
|---|---|
| N/A | Unauthorized users can no longer access client location and address information incorporated in a third-party map link. |
| N/A | Techs and clients must now log in to Web Help Desk to complete a survey request. |
| N/A | Techs with limited access to tickets can no longer view ticket information in the tech and client consoles. |
| N/A | Clients with an unverified email address can no longer create a ticket using the Web Help Desk API. |
| N/A | Techs without administrator privileges can no longer access email history and related details. |
| N/A | Techs can no longer use the Web Help Desk API to access tickets that are not assigned to their tech group. |
| N/A | Techs can no longer use the Web Help Desk API to read attachments in tickets that are not assigned to their tech group. |
| N/A | Techs can no longer use an unauthorized download URL link to access and read attachments in tickets that are not assigned to their tech group. |
| 01070257 | When you enter an email address in the Ticket Details tab > Recipients > Cc field, Web Help Desk now verifies the email address format before sending a ticket email. |
| 01187106 | Clicking a report output icon in the Reports tab or Ticket Details tab no longer generates an Unexpected Error Occurred message. |
| 01186926 01187106 01200139 01206094 | Clicking Subscribe in the Calendar no longer generates an error. |
| 01200139 | Clicking a request type link no longer generates an Unexpected Error Occurred message. |
| 01204177 01208484 01219975 | Ticket note text now wraps correctly in the Notes box. |
| N/A | Selecting the offline activation method no longer generates an Unexpected Error Occurred message. |
| N/A | Windows Management Instrumentation (WMI) was updated to improve the functionality. |
Installation or upgrade
See the WHD Installation and Upgrade Guide for details about installing WHD. After you complete the installation, see the WHD Getting Started Guide. This guide picks up right after the installation process and walks you through the initial steps you need to start using the application.
WHD supports Windows Server 2019 and 2022 for production environments and Windows 11 for trial evaluations. These operating system require additional setup to install. See the WHD Installation and Upgrade Guide for instructions.
WHD no longer includes the additional configuration files required to enable Federal Information Processing Standards (FIPS) mode in the application. To install WHD and enable FIPS, see Enable FIPS in a new deployment in the WHD Administrator Guide.
If you are installing WHD 12.7.11 with FIPS mode disabled, make sure version 12.7.9 is running on the host server before you install. When the installation is completed, enable FIPS mode.
SQL Server database collation requirements
If you plan to use a Microsoft SQL Server database for your deployment, verify that the server collation in your database is set to case insensitive before you run the installer. If it is set to case sensitive, create a new case insensitive database using SQL Server Management Studio.
See Prepare your WHD database in the WHD Administrator Guide for details.
How to upgrade
If you are upgrading from a previous version, see the WHD Installation and Upgrade Guide. This guide provides steps and procedures for installing and upgrading WHD in an evaluation, stand-alone, or integrated SolarWinds Platform deployment.
Upgrade your embedded PostgreSQL database
If you are running version 12.7.8 with the embedded PostgreSQL 13.3 database, follow the instructions in the WHD Installation and Upgrade Guide to upgrade your deployment to version 12.7.11.
If you are running version 12.7.6 or earlier with the embedded PostgreSQL 9.x.x database, upgrade to 12.7.7 with PostgreSQL 13.9 first. See How to upgrade WHD to version 12.7.7 using PostgreSQL as the database for details. When you are finished, follow the instructions in the WHD Installation and Upgrade Guide to upgrade your deployment to version 12.7.11.
Upgrade your FIPS deployment
If FIPS is enabled in your WHD 12.7.2 through 12.7.4 deployment, copy the following files to another location before you upgrade:
<WebHelpDesk>\bin\nss-x64<WebHelpDesk>\conf\additional\fips-140-2
After you copy the files, upgrade to 12.7.5. When you are finished, upgrade to 12.7.11. See the WHD Installation and Upgrade Guide for details.
Install the MySQL JDBC driver
Beginning with WHD 12.7.1, Oracle Java is replaced with the Open Java Development Kit (OpenJDK). This update modifies the directory structure where the MySQL JDBC driver is installed. To prevent errors after the upgrade, install the driver on your host server in the new location to prevent errors in the application after the upgrade.
See Install the MySQL JDBC Driver in the WHD Administrator Guide for installation instructions.
Upgrade Your Apache Tomcat software
The software installer includes Apache Tomcat 9.0.68, which provides enhanced security and is required for this release.
When you upgrade your Web Help Desk software, the upgrade procedure replaces the (WebHelpDesk)\conf\tomcat_web_template.xml file with an updated file that includes the Tomcat settings.
Before you upgrade your Web Help Desk software, back up your current tomcat_web_template.xml file to an external directory. When the upgrade is completed, add your personal settings to the updated file from your backup file.
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