Reassign tickets to a new employee
When a technician leaves your department or organization, you can reassign the outgoing employee tickets to a new employee as required.
- Log in to Web Help Desk as an administrator
- Deactivate the outgoing employee technician account.
- Click Setup > Techs > Techs.
- In the Tech Name column, click a tech name.
- In the Account Info tab, click to enter edit mode.
- Scroll down to the Scheduling Setup section.
In the Scheduling Setup box, deselect the Active Account checkbox.To retain all tickets associated to the outgoing employee, do not delete the account.
- Click Save.
Create a tech account for the new tech employee.
Use this account when logging in to the Web Help Desk Console
- Reassign the tickets from the outgoing technician account to the new employee account.