Documentation forWeb Help Desk

WHD 12.8.5 Hotfix 1 release notes

Release date: February 11, 2025

Here's what's new in Web Help Desk 12.8.5 Hotfix 1.

Web Help Desk 12.8.5 Hotfix 1 provides bug and security fixes for release 12.8.5. For information about the 12.8.5 release, including EOL notices and upgrade information, see 12.8.5 Release Notes.

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Fixes

Last updated: March 14, 2025

2.8.5 Hotfix 1 resolves the following issues:

Case number Description
01886300, 01835837, 01843107 Users can access Look & Feel, install new WHD servers, and change authentication methods.

* fixes were added to 12.8.5 Hotfix 1 to further resolve CVE-2023-7101

About this hotfix

This hotfix adds or modifies the following files:

  • Adds and modifies the following files in the <WebHelpDesk>/bin/webapps/helpdesk/WEB-INF/lib/ directory:
    • jabsorb.jar

    • whd-core.jar

    • whd-web.jar

  • Adds and modifies the following file in <WebHelpDesk>/bin/tomcat/lib/ directory:

    • whd-security.jar

  • Modifies the<WebHelpDesk>\HealthCheckUtility\perl\vendor\lib\Spreadsheet directory files:
    • ParseExcel.pm

This hotfix requires Web Help Desk 12.8.5

NOTE: In the installation instructions, <WebHelpDesk> represents the Web Help Desk home folder. The default home folders for the supported operating systems are listed below:

  • macOS: /Library/WebHelpDesk
  • Microsoft Windows: \Program Files\WebHelpDesk
  • -Linux: /usr/local/webhelpdesk

Installing Hotfix 1

Perform the following steps to install this Hotfix:

  1. Stop Web Help Desk
  2. Navigate to the following directory:
    • <WebHelpDesk>/bin/webapps/helpdesk/WEB-INF/lib/
  3. Copy the files included with this hotfix from the 12.8.5-HF1\bin\webapps\helpdesk\WEB-INF\lib directory:
    • jabsorb.jar
  4. Back up the following files to a separate directory:
    • <WebHelpDesk>/bin/webapps/helpdesk/WEB-INF/lib/whd-core.jar
    • <WebHelpDesk>/bin/webapps/helpdesk/WEB-INF/lib/whd-web.jar
  5. Navigate to the following directory:
    • <WebHelpDesk>/bin/webapps/helpdesk/WEB-INF/lib
  6. Copy the files included with this hotfix to the /lib directory, overwriting the following files:
    • whd-core.jar
    • jabsorb.jar
    • whd-web.jar
  7. Back up the following files to a separate directory:
    • <WebHelpDesk>/bin/tomcat/lib/whd-security.jar

  8. Copy the following files included with this hotfix to the <WebHelpDesk>/bin/tomcat/lib directory:

    • whd-security.jar

  9. Navigate to the <WebHelpDesk>\HealthCheckUtility\perl\lib\Spreadsheet folder and copy the following file and folder:
    • ParseExcel.pm
    • ParseExcel
  10. Navigate to the <WebHelpDesk>\HealthCheckUtility\perl\vendor\lib\Spreadsheet folder and backup the existing files and folders.
  11. Copy the files listed in step 9 and paste them into <WebHelpDesk>\HealthCheckUtility\perl\vendor\lib\Spreadsheet
  12. Start Web Help Desk.
    The hotfix is now installed.

For assistance, contact SolarWinds Technical Support at: https://www.solarwinds.com/company/contact-us

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