WHD 12.4.2 release notes
Release date: August 16, 2016
Here's what's new in WHD 12.4.2. You can find the applicable system requirements here.
To view release notes, system requirements, and product guide PDFs for supported versions of WHD, see WHD previous versions. To view release notes for multiple versions
New features and improvements in WHD
Improved diagnostic data collection
This release includes the Health Check Utility. This passive diagnostic tool reads and collects information from your Web Help Desk environment to help you diagnose and resolve issues in your deployment.
Using the Heath Check Utility, you can:
- Execute SQL queries on your Web Help Desk database to collect specific data
- Collect Web Help Desk database schema metadata for troubleshooting
- Collect system file logs from the system hosting Web Help Desk
- Collect operating system, hardware, and virtual appliance information about the system hosting Web Help Desk
After you run the utility, the data is collected and stored into separate output files based on your selected script runner to help you organize your data.
FAQ enhancements
You can now link FAQs to multiple request types and add tech permissions from within the FAQs. This is a top feature request from the thwack community.
Apache Tomcat upgrade
This release now supports Apache Tomcat 7.0.7.0. This version fixes memory leaks, minimizes system crashes, and provides additional security enhancements.
Fixed customer issues
| Case number | Description |
|---|---|
| 811818 893856 | Locations now sort correctly in the Other & Primary locations drop-down menus. |
| 905717 907657 936017 940059 947365 959853 980139 982077 985859 998787 | The Notes pop-up now displays the creation time. |
| 953446 | The Google Chrome extension now works correctly. |
| 971096 | Tech and Client notes now display in the correct order. |
| 967334 | The software installers no longer generate an issue during an upgrade. |
| 962548 | Executing tasks are no longer blocked under certain conditions. |
| 985823 989424 1019633 1021853 1028041 | Creating a client using the login page no longer fails. |
| 800586 | The copy function for Request Types now works between parent and child tickets. |
| 968290 | Changing Request Types no longer deletes the subject. |
Installation or upgrade
For information about installing Web Help Desk, see the WHD Installation and Upgrade Guide.
How to upgrade
If you are upgrading from a previous version, see the Web Help Desk Upgrade Guide. This guide includes checklists to help you prepare and complete your upgrades, gotchas, and troubleshooting steps.
If you are running WHD 12.4, you can upgrade to the latest version.
Upgrade your Apache Tomcat software
The SolarWinds Web Help Desk software installer includes Apache Tomcat 7.0.68, which provides enhanced security and is required for this release.
When you upgrade your Web Help Desk software, the upgrade procedure replaces the (WebHelpDesk)\conf\tomcat_web_template.xml file with an updated file that includes the Tomcat settings.
Before you upgrade your Web Help Desk software, back up your current tomcat_web_template.xml file to an external directory. When the upgrade is completed, add your personal settings to the updated file from your backup file.
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