Configure asset import and permission options

Use the Asset Options screen to set the options for Asset and Asset permissions for Techs.

Below is an example of the Asset Options screen.

  1. Log in to WHD as an administrator.
  2. Click Setup > Assets > Options.
  3. Click Use Assets to indicate that the Assets tab is visible in the Client interface.

  4. Select the Auto-Increment Asset No. checkbox to automatically increment the asset numbers when you create new asset records.

  5. Select the Enable Expiration Alerts checkbox to send e-mail alerts when a support contract, warranty, or lease contract expires.

    The alerts are sent once for each asset. When you save an asset, the sent status is cleared. This allows you to resend the alert when required.
  6. Select the amount of time between e-mails for client assets that were checked out but not returned by their scheduled due date.

  7. Select the checkbox to add the Assets tab in the Client interface.

  8. Select the checkbox to display asset notes in the Client interface. This default value can be overwritten for each asset.

  9. (Optional) Allow techs to enable links in the Client interface Ticket and Asset detail panels for inspecting assets in the LANrev Admin Console.

    The pointer button opens the Asset detail panel in the LANrev Admin Console. The observe button opens a remote desktop session with the asset using the technology configured in LANrev Admin for remote control of a specific asset.

    1. Select the checkbox.
    2. Verify that LANrev Admin is running on the local machine for each tech.
    3. Navigate to Setup > Techs > My Account or Setup > Techs > Techs > [Tech] > Account Info.
    4. Enable the LANrev links for each tech.

  10. (Optional) Enable the Apple Remote Desktop (ARD) links.

    1. Select the checkbox to allow techs to enable links in the Ticket and Asset detail panels to control assets through ARD.
    2. Download and install the WHD Apple Script Bridge on the local machine for each tech.

      The bridge intercepts URLs using the protocol whdbridge:// protocol and converts the URLs to AppleScript calls to observe remote machines defined in Remote Desktop.

    3. Verify that the bridge is running.
    4. Navigate to Setup > Techs > My Account or Setup > Techs > Techs > [Tech] > Account Info.
    5. Enable the remote desktop link for each tech.
  11. (Optional) Allow techs to enable Casper links in the Ticket and Asset detail panels for inspecting assets in the JAMF Software Server (JSS) web application.

    1. Select the checkbox.
    2. In the JSS Host field, enter the name of the host where the JSS is running.
    3. In the Port field, enter the port number where the JSS web application is listening. This port is configured in the Tomcat server.xml configuration file where the JSS application is running. The default JSS port is 8443.
    4. Select the Use SSL checkbox to enable secure HTTPS hyperlinks to the JSS web application.

      When using a self-signed certificate to the JSS web server, if a secure connection is not required, SSL can be disabled to prevent browser warning regarding the self-signed certificate.

  12. (Optional) Allow techs to enable Casper 9 links in the Ticket and Asset detail panels for inspecting assets in the JAMF Software Server (JSS) web application.

    1. Select the checkbox.
    2. In the JSS Host field, enter the name of the host where the JSS is running.
    3. In the Port field, enter the port number where the JSS web application is listening. This port is configured in the Tomcat server.xml configuration file where the JSS application is running. The default JSS port is 8443.
    4. Select the Use SSL checkbox to enable secure HTTPS hyperlinks to the JSS web application.

      When using a self-signed certificate to the JSS web server, if a secure connection is not required, SSL can be disabled to prevent browser warning regarding the self-signed certificate.

  13. (Optional) Allow techs to enable Dameware Integration links in the Ticket and Asset detail panels for inspecting assets using the Dameware Agent.

    1. Select the checkbox.
    2. Click the Default Request Type drop-down menu and select the request type used when creating a new ticket.
    3. Navigate to Setup > Techs > My Account or Setup > Techs > Techs > [Tech] > Account Info.
    4. Enable the Dameware Integration links for each tech.
  14. (Optional) Allow techs to enable Lansweeper links in the Ticket and Asset detail panels for inspecting assets in the Landweeper 5 and later web application.

    1. Select the checkbox.
    2. In the Lansweeper Host field, enter the name of the host server where the Lansweeper web application is running.
    3. In the Port field, enter the listening port for the Lansweeper web application.

      Enter 80 (for HTTP) or 443 (SSL).

    4. Select the Use SSL checkbox to enable HTTPS for all hyperlinks to the Lansweeper web application.
  15. Integrate the Microsoft SCCM/SMS remote tool links into Web Help Desk.

    Click the tooltip for details.
  16. (Optional) Allow techs to enable links in the Ticket and Asset detail panels for opening Virtual Network Computing (VNC) connections to assets.

    1. Select the checkbox.
    2. Ensure that the web browser for each tech supports the vnc:// protocol. This protocol is supported on:
      • Apple Safari
      • Mozilla Firefox for macOS using the macOS screen sharing utility
      • Vinagre on Linux (included with Gnome 2.22 and later)
    3. Verify that the targeted asset for the VNC connection is running a VNC server.

      Because VNC is not a secure protocol, you can choose tunnel through an SSH or VPN connection.
    4. Navigate to Setup > Techs > My Account or Setup > Techs > Techs > [Tech] > Account Info.
    5. Verify that the VNC links are enabled for all techs.
  17. (Optional) Add a custom hyperlink to integrate with other asset management tools.

    You can use tags in the tool URL to represent the asset IP or MAC address. Asset tool links appear in Web Help Desk wherever there are references to an asset or client IP address.

    1. Click Add Link.
    2. In the Tool Name field, enter the name of the tool.

    3. In the URL field, enter a URL.

      For example, to create a link to a remote desktop web connection server, you can enter:

      http://tsweb_host/tsweb/default.htm?AutoConnect=1&Server=<ip_address>

      For Lansweeper versions prior to version 5, you can use the following URL for asset links:

      http://<Lansweeper_Server:Port>/default.aspx?item=quicksearch&q=<ip_address>

    4. (Optional) Select the checkbox to open the link in a new window.

    5. Select an icon that displays for this link.

    6. Navigate to Setup > Techs > My Account or Setup > Techs > Techs > [Tech] > Account Info.
    7. Ensure that the link is enabled for each tech.
    8. Click Save.
  18. Select the asset permissions for all technicians.
  19. Click Save.