Add clickable links
BBCode can detect HTTP and FTP links, emails, and universal naming control (UNC) paths, transforming them into clickable links. If you add a clickable link to a YouTube or Vimeo video, Web Help Desk can embed and display the video instead of the link.
You can also disable clickable links as well. In the
bb_config.xml file, you can disable embedding video instead of displaying a link by locating all rules with a name starting with auto-youtube (or auto-vimeo) and commenting them out with the following comment tag:
<!-- and -->
When completed, save your changes and restart Web Help Desk to see the link instead of the video.
Below is an example of a clickable link using BBCode.
When you are working on an incident or writing an FAQ, you can refer to other tickets, referencing a specific ticket or terms like request, case, or problem. To transform these references into clickable links that open the referenced tickets, create a rule.
To create a rule linking to other tickets, add the following syntax to the bb_config.xml file:
<match name="TicketLink" alwaysProcess="true"> <regex> (?s)(?i)((?:ticket|incident|case|problem|request)\s*)([0-9]+) </regex> <replace> <![CDATA[<a href="http://webhelpdesk.com:8081/helpdesk/WebObjects/ Helpdesk.woa/wa/TicketActionsview?ticket=$2">$1$2</a>]]> </replace> </match>
Be sure to replace the URL with the link to your system.
Entering case 22 automatically creates a link to case 22, as shown below.