View, print, or download reports

Web Help Desk includes several reports you can use to report the status of your support center. You can view a report online, print it, save it in PDF format, or copy the report URL to the clipboard.

Report groups control access to created reports sorted by Tech and Location Group. This ensures that each tech is only presented with reports within their scope of work.

View, print, or save a report

1. Click Reports > Reports. The list of reports you can access is displayed.

2. Locate the report you want to generate.

   If you created report groups to classify your reports, select a report group in the upper-right corner to filter the list.

3. Click an icon in the right column to perform an action on the report. The following icons are available.

   Icon	Description
   	Displays the report at the bottom of the screen.
   	Displays a printable web view in a new browser tab.
   	Creates the report in PDF format that you can download and print or distribute.
   	Copies the report URL to the clipboard.

Troubleshoot outdated report data

If the report data is outdated regardless of the specific or relative range you configured in the report, perform the following steps:

1. Log in to Web Help Desk.
2. Click Reports > Reports.

3. In the Reports tab, verify that the Override Dates checkbox is not selected.