Configure the Casper 9 settings
To set up a discovery connection for Casper 9 in Web Help Desk:
- Click Setup > Assets > Discovery Connections.
- Click New.
-
In the Connection Name field, enter a name for this connection.
-
From the Discovery Tool drop-down menu, select Casper.
-
Enter the URL of the JSS server.
-
Enter the username and password of the JSS server account used to access asset information using the JSS API.
-
In the Auto-Sync Schedule area, select a synchronization schedule that determines how often Web Help Desk collects properties from the discovered endpoints. To disable automatic synchronization, select Every but do not select a day of the week.
-
If you want to ignore blank values encountered, select the Ignore Blank Discovered Values checkbox.
-
If you wan to synchronize assets found in the discovery connection with the existing assets in Web Help Desk, select the Sync with Existing Assets Only checkbox.
-
On the Client Relationships line, select an action when the discovery tool locates a new client association that is different from what is stored in the Web Help Desk database.
-
Select Add Clients to add new client associations.
-
Select Replace Clients to replace all existing client associations for the Web Help Desk asset.
-
Select Ignore Clients to do nothing.
-
-
In the When Assets Are Removed section, select an action to take if an asset currently in the Web Help Desk database is not found by the discovery tool.
-
Select Delete Asset to delete the asset from the database.
-
Select No Action to leave the asset in the database.
-
Select Set Status To if you want to leave the asset in the database but set its status to another value.
-
- Click the Attribute Mapping tab.
- Click Edit.
-
Map the desired custom asset fields to Casper’s attributes.
The asset attributes are different for each discovery tool, mapping directly to the values in the discovery tool’s database.
- Click Save.
- Click Assets > Search Assets to view your imported assets.