Link an FAQ to a support ticket
When an FAQ describes the resolution to an issue or provides information associated with a ticket, you can link the FAQ to the ticket.
- Open the targeted ticket.
- Click the Ticket Details tab.
- In the Notes section, click the creation date to open a new note, or click New to add a new note.
Click Link FAQ.
- In the window, locate the targeted FAQ.
In the targeted FAQ row, click Link FAQ.
A link to the FAQ is added to the note.
- Click Save.