Documentation forWeb Help Desk

Link an FAQ to a support ticket

When an FAQ describes the resolution to an issue or provides information associated with a ticket, you can link the FAQ to the ticket.

  1. Open the targeted ticket.
  2. Click the Ticket Details tab.
  3. In the Notes section, click the creation date to open a new note, or click New to add a new note.
  4. Click Link FAQ.

  5. In the window, locate the targeted FAQ.
  6. In the targeted FAQ row, click Link FAQ.

    A link to the FAQ is added to the note.

  7. Click Save.