Manage client feedback

You can improve the effectiveness of your help desk services by using your client feedback to improve your help desk operations. One method you can use is to create and send a survey to your clients.

Surveys provide valuable feedback from your clients. After you close a ticket, you can provide your clients the option of completing a survey. After they complete the survey, you can use the results to update your help desk operations.

You can link surveys to a specific ticket for a single client, or send surveys as general questionnaires to a number of clients. The survey is located at the top of the ticket email and in the Help History page of the client interface.

See the following topics: