Track ticket work time
You can include work time to a ticket if required by your organization. This information will be including in your WHD billing reports.
- Log in to WHD with tech or agent credentials.
- Click Tickets in the toolbar.
- Locate and open a ticket assigned to you as a tech.
- Click the Ticket Details tab.
In the Notes tab, click [+] to add a new note to this ticket.
In the Work Time fields, add the time required to perform an activity, and then click Save.
- Repeat step 3 through step 6 whenever you add work to a ticket.