Determine the upgrade path to the latest WHD version
The following sections provide the upgrade paths for a Federal Information Processing Standards (FIPS) and non-FIPS deployment. After you've upgraded to the latest version (12.8.5 Hotfix 3), make sure you have applied any hotfixes that may be available for that version. These hotfixes can be found in the Customer Portal. For a summary of the changes since your current version of Web Help Desk, see the release notes aggregator.
Upgrade path for a non-FIPS deployment
The following table outlines the non-FIPS upgrade paths from all supported versions of Web Help Desk to the latest release. Follow the steps in the table to ensure a smooth upgrade process.
Your current WHD version | Path to upgrade to the latest version |
---|---|
12.5.1 and earlier | 12.5.2 > 12.6 > 12.7.5 > 12.7.7 > 12.8.0 > 12.8.3 Hotfix 3 > 12.8.5 Hotfix 2 > latest version |
12.5.2 | 12.6 > 12.7.5 > 12.7.7 > 12.8.0 > 12.8.3 Hotfix 3 > 12.8.5 Hotfix 2 > latest version |
12.6 through 12.7.4 |
12.7.5 > 12.7.7 > 12.8.0 > 12.8.3 Hotfix 3 > 12.8.5 Hotfix 2 > latest version |
12.7.5 through 12.7.6 |
12.7.7 > 12.8.0 > 12.8.3 Hotfix 3 > 12.8.5 Hotfix 2 > latest version |
12.7.7 through 12.7.13 |
12.8.0 > 12.8.3 Hotfix 3 > 12.8.5 Hotfix 2 > latest version |
12.8.0 through 12.8.3 |
12.8.3 Hotfix 3 > 12.8.5 Hotfix 2 > latest version |
12.8.3 Hotfix 3 through 12.8.5 Hotfix 2 | 12.8.5 Hotfix 2 > latest version |
12.8.5 Hotfix 2 and later | latest version |
Upgrade path for a FIPS deployment
The following table outlines the full FIPS upgrade paths from all supported versions of Web Help Desk to the latest release. Follow the steps in the table to ensure a smooth upgrade process.
Your current WHD version | Path to upgrade to the latest version |
---|---|
12.5.1 and earlier | 12.5.2 > 12.6 > 12.7.2 > 12.7.5 > 12.7.7 > 12.8.0 >12.8.1 > 12.8.3 Hotfix 3 > 12.8.5 Hotfix 2 > latest version |
12.5.2 | 12.6 > 12.7.2 > 12.7.5 > 12.7.7 > 12.8.0 >12.8.1 > 12.8.3 Hotfix 3 > 12.8.5 Hotfix 2 > latest version |
12.6 through 12.7.1 | 12.7.2 > 12.7.5 > 12.7.7 > 12.8.0 > 12.8.1 > 12.8.3 Hotfix 3 > 12.8.5 Hotfix 2 > latest version |
12.7.2 through 12.7.4 |
12.7.5 > 12.7.7 > 12.8.0 > 12.8.1 > 12.8.3 Hotfix 3 > 12.8.5 Hotfix 2 > latest version |
12.7.5 through 12.7.6 |
12.7.7 > 12.8.0 > 12.8.1 > 12.8.3 Hotfix 3 > 12.8.5 Hotfix 2 > latest version |
12.7.7 through 12.7.13 |
12.8.0 > 12.8.1 > 12.8.3 Hotfix 3 > 12.8.5 Hotfix 2 > latest version |
12.8.0 | 12.8.1 > 12.8.3 Hotfix 3 > 12.8.5 Hotfix 2 > latest version |
12.8.1 through 12.8.3 |
12.8.3 Hotfix 3 > 12.8.5 Hotfix 2 > latest version |
12.8.3 Hotfix 3 through 12.8.5 Hotfix 2 | 12.8.5 Hotfix 2 > latest version |
12.8.5 Hotfix 2 and later | latest version |