Documentation forWeb Help Desk
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Determine the upgrade path to the latest WHD version

The following sections provide the upgrade paths for a Federal Information Processing Standards (FIPS) and non-FIPS deployment. After you've upgraded to the latest version (12.8.5 Hotfix 3), make sure you have applied any hotfixes that may be available for that version. These hotfixes can be found in the Customer Portal. For a summary of the changes since your current version of Web Help Desk, see the release notes aggregator.

WHD 12.4 is the earliest supported version.

Upgrade path for a non-FIPS deployment

The following table outlines the non-FIPS upgrade paths from all supported versions of Web Help Desk to the latest release. Follow the steps in the table to ensure a smooth upgrade process.

Important security updates are available for WHD. SolarWinds recommends all customers upgrade to version WHD 12.8.3 Hotfix 3 or later.
Your current WHD version Path to upgrade to the latest version
12.5.1 and earlier 12.5.2 > 12.6 > 12.7.5 > 12.7.7 > 12.8.0 > 12.8.3 Hotfix 3 > 12.8.5 Hotfix 2 > latest version
12.5.2 12.6 > 12.7.5 > 12.7.7 > 12.8.0 > 12.8.3 Hotfix 3 > 12.8.5 Hotfix 2 > latest version

12.6 through 12.7.4

 12.7.5 > 12.7.7 > 12.8.0 > 12.8.3 Hotfix 3 > 12.8.5 Hotfix 2 > latest version

12.7.5 through 12.7.6

 12.7.7 > 12.8.0 > 12.8.3 Hotfix 3 > 12.8.5 Hotfix 2 > latest version

12.7.7 through 12.7.13

 12.8.0 > 12.8.3 Hotfix 3 > 12.8.5 Hotfix 2 > latest version

12.8.0 through 12.8.3

 12.8.3 Hotfix 3 > 12.8.5 Hotfix 2 > latest version
12.8.3 Hotfix 3 through 12.8.5 Hotfix 2 12.8.5 Hotfix 2 > latest version
12.8.5 Hotfix 2 and later latest version

Upgrade path for a FIPS deployment

The following table outlines the full FIPS upgrade paths from all supported versions of Web Help Desk to the latest release. Follow the steps in the table to ensure a smooth upgrade process.

Important security updates are available for WHD. SolarWinds recommends all customers upgrade to version WHD 12.8.3 Hotfix 3 or later.
Your current WHD version Path to upgrade to the latest version
12.5.1 and earlier 12.5.2 > 12.6 > 12.7.2 > 12.7.5 > 12.7.7 > 12.8.0 >12.8.1 > 12.8.3 Hotfix 3 > 12.8.5 Hotfix 2 > latest version
12.5.2 12.6 > 12.7.2 > 12.7.5 > 12.7.7 > 12.8.0 >12.8.1 > 12.8.3 Hotfix 3 > 12.8.5 Hotfix 2 > latest version
12.6 through 12.7.1 12.7.2 > 12.7.5 > 12.7.7 > 12.8.0 > 12.8.1 > 12.8.3 Hotfix 3 > 12.8.5 Hotfix 2 > latest version

12.7.2 through 12.7.4

 12.7.5 > 12.7.7 > 12.8.0 > 12.8.1 > 12.8.3 Hotfix 3 > 12.8.5 Hotfix 2 > latest version

12.7.5 through 12.7.6

 12.7.7 > 12.8.0 > 12.8.1 > 12.8.3 Hotfix 3 > 12.8.5 Hotfix 2 > latest version

12.7.7 through 12.7.13

 12.8.0 > 12.8.1 > 12.8.3 Hotfix 3 > 12.8.5 Hotfix 2 > latest version
12.8.0 12.8.1 > 12.8.3 Hotfix 3 > 12.8.5 Hotfix 2 > latest version

12.8.1 through 12.8.3

 12.8.3 Hotfix 3 > 12.8.5 Hotfix 2 > latest version
12.8.3 Hotfix 3 through 12.8.5 Hotfix 2 12.8.5 Hotfix 2 > latest version
12.8.5 Hotfix 2 and later latest version