- Release Notes
- WHD 12.8.5 Hotfix 1 release notes
- WHD 12.8.5 release notes
- WHD 12.8.4 release notes
- WHD 12.8.3 Hotfix 3 release notes
- WHD 12.8.3 release notes
- WHD 12.8.2 release notes
- WHD 12.8.1.824 release notes
- WHD 12.8.1 release notes
- WHD 12.8.0 Release Notes
- WHD 12.7.13 Release Notes
- WHD 12.7.12 Release Notes
- WHD 12.7.11 Release Notes
- WHD 12.7.10 Release Notes
- WHD 12.7.9 Release Notes
- WHD 12.7.8 Release Notes
- WHD 12.7.7 Release Notes
- WHD 12.7.6 Release Notes
- WHD 12.7.5 Release Notes
- WHD 12.7.4 Release Notes
- WHD 12.7.3 Release Notes
- WHD 12.7.2 Release Notes
- WHD 12.7.1 Release Notes
- WHD 12.6 Release Notes
- WHD 12.5.2 release notes
- WHD 12.5.1 Release Notes
- WHD 12.5 Release Notes
- WHD 12.4.2 Release Notes
- WHD 12.4 Release Notes
- WHD release history
- WHD release notes aggregator
- Install or Upgrade
- WHD Installation and Upgrade Guide
- Introduction
- Plan for a production deployment
- Install WHD
- Uninstall WHD
- Upgrade WHD
- Prepare for the upgrade
- Determine the upgrade path to the latest WHD version
- Upgrade gotchas you should review
- Prepare your WHD environment to upgrade
- Upgrade WHD to the latest version
- Upgrade the PostgreSQL database in an existing deployment
- Restore the PostgreSQL database on a new server
- Check your WHD system after the upgrade
- Troubleshoot the WHD upgrade
- Get help after you install WHD
- Get Started
- WHD Getting Started Guide
- Introduction
- Create client accounts
- Create tech accounts and define the tech permissions
- Create tech groups and request types
- Configure ticket options
- Configure incoming and outgoing email accounts
- About incoming and outgoing email accounts
- Configure an outgoing email account
- Configure an incoming email account
- Configure an incoming email account for Gmail
- Configure an incoming email account for Microsoft 365
- Configure an outgoing email account for Microsoft 365
- Configure the email connection timeout setting
- Set up ticket creation by email
- Set up asset management
- Configure ticket types
- Train the techs
- Train the clients
- Beyond getting started with WHD
- Additional resources
- Administer
- WHD Administrator Guide
- Introduction
- Set up the application
- Setup overview
- Verify the TLS version on your WHD server
- Secure your Web Help Desk deployment
- Migrate Web Help Desk to a new server
- Configure the general settings
- Prepare the Web Help Desk database
- Set up your email accounts
- Configure an outgoing email account
- Configure an incoming email account
- Set up incoming email accounts
- Access a Microsoft 365 email account on a GCC High/Azure Government tenant
- Configure an incoming email account for Gmail
- Configure an incoming email account for Microsoft 365
- Configure an outgoing email account for Microsoft 365
- Configure the email connection timeout setting
- Apply your email templates
- Apply your tags in email and canned response templates
- Set up your tickets
- Define your techs
- Define the ticket routing processes
- Define the approval processes
- Enter and search for a location
- Define clients
- Define assets
- Define parts and billing
- Set up the dashboard
- Add a custom logo
- Start and stop Web Help Desk Services
- Enable FIPS 140-2 compliant cryptography
- Configure and manage user authentication
- Deploy SSO with SAML using AD FS
- Deploy SSO with CAS 2.0
- Enable HTTPS
- Manage keys and certificates in Web Help Desk
- Use a default keypair alias and password
- Add certificate chains
- Replace a self-signed certificate with a CA certificate
- Generate a new certificate using Porteclé
- Add a CA to the embedded Java CA cert keystore
- Import an existing certificate
- Export a certificate and private key
- Certificate troubleshooting tips
- Manage clients
- Manage tickets
- Ticket flow
- Create a ticket
- Create a quick ticket
- Configure ticket status types
- Configure ticket details
- Set up a ticket email alert
- Create a ticket checklist
- Print a list of tickets
- View and customize the ticket queue
- Search for a Web Help Desk ticket
- Perform actions on multiple tickets
- Update and resolve tickets
- Merge duplicate tickets
- Move tickets to another tech account
- Reassign tickets to a new employee
- Permanently delete a ticket
- See count of attached assets on tickets
- Create parent/child service relationships
- Automate ticket workflows
- Manage assets
- Discover assets
- Configure the asset discovery tools
- Configure the Apple Remote Desktop 3.2 settings
- Configure the Apple Remote Desktop 3.3 and later settings
- Configure the Casper 8 and earlier settings
- Configure the Casper 9 settings
- Configure the Database Table or View settings
- Configure the Lansweeper settings
- Configure the Microsoft SMS/SCCM settings
- Configure the NCM, NPM, and SAM settings
- Configure the Discovery Engine (WMI) settings
- Install the MySQL JDBC Driver
- Install the OpenBase JDBC driver
- Sync and discover assets
- Configure the asset discovery tools
- Manually add assets
- Set up the asset lease or warranty expiration notifications
- Search assets
- Remove assets
- Edit asset properties
- Add purchase orders
- Reserve assets
- Import asset data
- Discover assets
- Import and export data
- Create and edit reports
- Set up parts and billing
- Manage client feedback
- SolarWinds Platform alert integration
- Configure Orion-to-Web Help Desk ticketing
- Integrate Web Help Desk with Dameware MRC
- Knowledge-centered support
- Customize your deployment
- Deployment considerations
- Customize tickets, notes, instructions, and emails with BBCode
- Customize your server settings
- Customize the Client interface with a non-English language
- Connect an iPhone to a standard or hosted installation
- Set up multiple Web Help Desk instances
- Program the REST API
- Frequently Asked Questions
See count of attached assets on tickets
Users can identify how many assets have been properly attached to a ticket by viewing the asset count on the Asset Info tab of tickets.
This feature helps users who need to be sure that assets are properly attached to tickets, especially when they are attaching multiple assets. The count changes incrementally as more assets are added.