Documentation forWeb Help Desk
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Program the REST API

The information on this page applies only to WHD 2026.2. For guidance related to other versions, see Web Help Desk Previous Version Documentation.

API Guide for WHD 2026.2

The Web Help Desk REST API is not available with version 2026.2. It will be available in a future version.

API Guide for earlier versions

For information about programming the REST API for previous versions, see The REST API Guide for versions 2026.1 and earlier.

 

The REST API Guide is provided for your reference. SolarWinds cannot provide assistance with creating APIs.

The Web Help Desk Application Programming Interface (API) supports the Representational State Transfer (REST) architecture for creating, reading, updating, and deleting data in Web Help Desk. This architecture uses a URL that uniquely identifies a Web Help Desk resource (such as a ticket or a ticket list) with an HTTP request method, identifying an action to be taken on the resource. The content of the HTTP request provides the data used to create and update the resource, which is typically in XML or JSON format.