Configure the Apple Remote Desktop 3.3 and later settings

Using Apple Remote Desktop (ARD) 3.3 requires no additional configuration on the SQLite database to create the connection.

Configure an ARD 3.3 connection in Web Help Desk

  1. Install Apple Remote Desktop on the Web Help Desk server.
  2. Beginning in version 3.3, Apple Remote Desktop uses a local SQLite database to store report data. Install Apple Remote Desktop on the same system as Web Help Desk to sync inventory data.

  3. Start Apple Remote Desktop and ensure that the application scans for systems.
  4. Open Remote Desktop and select the systems to import.
  5. Navigate to Report > System Overview and click Run to run a System Overview Report.
  6. ARD does not remove systems from the database when they are no longer included in a System Overview report. Remove any retired assets from ARD before synchronizing with Web Help Desk.

  7. In Web Help Desk, click Setup > Assets > Discovery Connections.
  8. Click New.
  9. In the Connection Name field, enter a name for this connection.
  10. Click the Discovery Tool drop-down menu and select Apple Remote Desktop.
  11. In the Remote Desktop Version row, select 3.3 or later. Click the tooltip for additional information.
  12. Complete the remaining fields as required. Click the tooltips for more information.
  13. Click Save.
  14. Click the Attribute Mapping tab and click Edit.
  15. Map the desired custom asset fields to ARD’s attributes.

    The asset attributes are different for each discovery tool, mapping directly to the values in the discovery tool database.

  16. Click Save.
  17. Click Assets > Search Assets to view your imported assets.