Most Web Help Desk systems perform well on 3.0 GHz systems with 3GB RAM. However, when you create a large number of techs, consider the hardware used and the system configuration. SolarWinds recommends adding 1GB of memory to the Web Help Desk server for every 10 additional techs.
If you plan to integrate Web Help Desk with SolarWinds Orion, ensure your Orion server is running SolarWinds Orion Core 2012.2 or higher. Web Help Desk requires this version of Orion Core so it can automatically integrate SolarWinds alerts. See the SolarWinds NPM documentation for upgrade and licensing instructions.