Documentation forWeb Help Desk

Enter a SolarWinds Orion Platform alert source

To retrieve and process alerts from a SolarWinds alert source (such as SolarWinds NPM), add the server link to Web Help Desk. This process creates a communications link between the Orion platform and your Web Help Desk server. When an event occurs, Web Help Desk can generate a ticket from the alert and forward the ticket to the appropriate tech for troubleshooting and resolution.

Techs without administrative privileges cannot access SolarWinds Integration in the web console.
Ensure that the source is running SolarWinds Orion Platform 2012.2 or higher. If you need to edit connection details for a SolarWinds source, delete the existing source and create a new source.
  1. Log in to Web Help Desk as an administrator.

  2. In the toolbar, click Setup and select SolarWinds Integration > SolarWinds Connection.
  3. In the SolarWinds Connection screen, click Add New SolarWinds Source.

  4. In the Add New SolarWinds Source screen, enter the new SolarWinds source name in the Source Name field.
  5. Select a request type.

  6. Enter the SolarWinds Server IP Address or Fully Qualified Domain Name (FQDN).
  7. Enter the SolarWinds administrator user name and password.

    To ensure Web Help Desk can access the required SolarWinds alerts, enter administrator-level SolarWinds account and credentials data into Web Help Desk

  8. Click Test.

    When Web Help Desk creates a connection with a SolarWinds Orion alert source, the checked areas in the window contain green check marks.

  9. Click Next to continue.