Documentation forWeb Help Desk
Important security updates are available for WHD. SolarWinds recommends you upgrade to version 12.8.3 Hotfix 3.

WHD 12.8.1.824 release notes

Release date: February 1, 2024

These release notes were last updated on August 16, 2024.

Important security updates are available for WHD. SolarWinds recommends all customers upgrade to version WHD 12.8.3 Hotfix 3.

Web Help Desk 12.8.1.824 (Hot Fix 1) provides bug and security fixes for release 12.8.1 (12.8.1.824). For information about the 12.8.1 release, see WHD 12.8.1 Release Notes.

If you are upgrading from WHD 12.8.0 or earlier, first upgrade to 12.8.1, then upgrade to 12.8.1.824 (Hot Fix 1). See Determine the upgrade path to the latest WHD version.

Select Web Help Desk 12.8.1.824 (Hot Fix 1) from the Available list of latest downloads for your products in the Customer Portal.

CVEs

SolarWinds would like to thank our Security Researchers below for reporting on the issue in a responsible manner and working with our security, product, and engineering teams to fix the vulnerability.

CVE-ID Vulnerability title Description Severity
CVE-2023-46604 Remote Code Execution Vulnerability The Java OpenWire protocol marshaller is vulnerable to Remote Code Execution. This vulnerability may allow a remote attacker with network access to either a Java-based OpenWire broker or client to run arbitrary shell commands by manipulating serialized class types in the OpenWire protocol to cause either the client or the broker (respectively) to instantiate any class on the classpath. Users are recommended to upgrade both brokers and clients to version 5.15.16, 5.16.7, 5.17.6, or 5.18.3 which fixes this issue. 9.8 Critical

*Please review the SolarWinds Trust Center Document CVE-2023-46604 here: https://www.solarwinds.com/trust-center/security-advisories/cve-2023-46604

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