Documentation forWeb Help Desk

View ticket and survey results

After you receive feedback from your client surveys, you can examine your survey results from within the ticket. Simply open the targeted ticket and click the Survey View icon in the ticket screen.

You can also view the survey summary data on both the ticket and general surveys in the Survey Results screen. Survey reports are the only way to view the results of a general (non-ticket) survey.

  1. In the toolbar, click Reports and select the Survey Results tab.
  2. In the Survey Results screen, select the survey you want to view.
  3. To narrow the spoke of the results, complete the information in the fields and drop-down menus.

  4. When you complete your selections, click Run Report.